When United Bumped This Flier, He Fought Back
One traveler’s tale shows how to get airlines to listen and make amends
Federal rules force airlines to generously compensate passengers they bump from flights, yet gate agents don’t always follow the requirements. In August, the Transportation Department fined Alaska, American, Southwest and United airlines for misleading travelers after bumping them.
Travelers are fighting back, too. One stubborn passenger decided to take United to court in Memphis, Tenn. And he got a lot of help online from other road warriors. The result: An initial offer of $373 in compensation turned into a trial in...
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