Zenvia Conversionの概要
Conversion it's Zenvia's Sales Engagement solution that allows small and medium-sized companies to measure, optimize and convert sales opportunities through conversations on multiple channels such as 続きを読む WhatsApp, Instagram and FB Messenger. Get a complete management of your commercial team with intuitive and real-time dashboards, shared inbox and an Apps Marketplace with dozens of integrations connected through API, such as Paypal, WooCommerce, Shopify and more. 表示を減らすZenvia Conversionの対象ユーザー
Small and medium-sized businesses who want to measure, optimize, and convert leads through conversations across multiple channels like WhatsApp, Instagram, and FB Messenger.
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Zenvia Conversionのレビュー
Mahmoud
Great customer service app
製品を使ってみた感想： My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises.
良いポイント:
The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers
改善してほしい点:
I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation
Futures an costumer support
良いポイント:
The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.
改善してほしい点:
The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena
Sirenaからの返信
3 年前
Hi Mayte, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
Florencia
You are on time to change
製品を使ってみた感想： Not practical, not usefull. You are an organization very desorganization.
良いポイント:
The idea is good.
改善してほしい点:
That always has trouble
Zenviaからの返信
昨年
This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again.
Diego
Review
製品を使ってみた感想： managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy
良いポイント:
ability to organize leads and set reminders because of the integration with WhatsApp messenger
改善してほしい点:
It lacks a funnel view of the customers
Sirenaからの返信
3 年前
Hi Diego, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
julia
julia's review
良いポイント:
Easy to use Intuitive Feels like using whatsapp web
改善してほしい点:
Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc
