Zenvia Conversion
What Is Zenvia Conversion?
Conversion it's Zenvia's Sales Engagement solution that allows small and medium-sized companies to measure, optimize and convert sales opportunities through conversations on multiple channels such as Read more WhatsApp, Instagram and FB Messenger. Get a complete management of your commercial team with intuitive and real-time dashboards, shared inbox and an Apps Marketplace with dozens of integrations connected through API, such as Paypal, WooCommerce, Shopify and more. Read lessWho Uses Zenvia Conversion?
Small and medium-sized businesses who want to measure, optimize, and convert leads through conversations across multiple channels like WhatsApp, Instagram, and FB Messenger.
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Reviews of Zenvia Conversion
Mahmoud
Great customer service app
Comments: My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises.
Pros:
The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers
Cons:
I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation
Mayte
Alternatives Considered:
Futures an costumer support
Pros:
The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.
Cons:
The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena
Sirena Response
3 years ago
Hi Mayte, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
Florencia
You are on time to change
Comments: Not practical, not usefull. You are an organization very desorganization.
Pros:
The idea is good.
Cons:
That always has trouble
Zenvia Response
last year
This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again.
Diego
Review
Comments: managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy
Pros:
ability to organize leads and set reminders because of the integration with WhatsApp messenger
Cons:
It lacks a funnel view of the customers
Sirena Response
3 years ago
Hi Diego, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
julia
julia's review
Pros:
Easy to use Intuitive Feels like using whatsapp web
Cons:
Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc
