Zenvia Conversion
Cos'è Zenvia Conversion?
Sirena è la soluzione che aiuta le aziende a farsi scoprire, comunicare e guidare la crescita nell'era della messaggistica. Consenti a tutti i dipartimenti della tua azienda di disporre di un'unica Scopri di più linea WhatsApp per centralizzare le comunicazioni e tenere traccia delle loro interazioni con la tua impresa. Non sarà più necessario utilizzare un numero WhatsApp personale per chattare con i clienti. Utilizzando modelli approvati, puoi fornire una risposta immediata a tutte le richieste dei clienti, da qualsiasi canale e tramite WhatsApp. Mostra menoChi utilizza Zenvia Conversion?
Piccole e medie imprese il cui principale canale di comunicazione con i clienti è WhatsApp.
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Zenvia Conversion
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Recensioni su Zenvia Conversion
Mahmoud
Great customer service app
Commenti: My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises.
Aspetti positivi:
The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers
Aspetti negativi:
I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation
Mayte
Alternative considerate:
Futures an costumer support
Aspetti positivi:
The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.
Aspetti negativi:
The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena
Risposta di Sirena
3 anni fa
Hi Mayte, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
Florencia
You are on time to change
Commenti: Not practical, not usefull. You are an organization very desorganization.
Aspetti positivi:
The idea is good.
Aspetti negativi:
That always has trouble
Risposta di Zenvia
anno scorso
This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again.
Diego
Review
Commenti: managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy
Aspetti positivi:
ability to organize leads and set reminders because of the integration with WhatsApp messenger
Aspetti negativi:
It lacks a funnel view of the customers
Risposta di Sirena
3 anni fa
Hi Diego, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
julia
julia's review
Aspetti positivi:
Easy to use Intuitive Feels like using whatsapp web
Aspetti negativi:
Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc
