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Zenvia Conversion
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Zenvia Conversion

TOP FEATURES
Top Features
Zenvia Conversion
by Zenvia
  • 4.7
    Third Party Integrations
  • 4.5
    Transfers/Routing
  • 4.0
    Website Visitor Tracking
  • 3.9
    Canned Responses
  • 3.8
    Proactive Chat
OTHER USERS CHOSE
Ada
4.4 (7)
  • Third Party Integrations
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Proactive Chat
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Zenvia Conversion Reviews

Showing 5 of 348 reviews
Overall
4.1
Ease of Use
4.2
Customer Service
4.1
  • "We have increased our capacity to handle customer questions easily and in a channel that our customers like. It's faster and better than phone calls."
  • "Its like whatsapp really, with some enhancements features that stand out from the rest."
  • "I really can expand the capability of the team where we can be helping clients at the same time."
  • "Great for little companies, with few customers and few employees."
  • "Sometimes presents problems with the value of the services since they do not appear complete in the review."
  • "Fails in some integrations. Problems that depend on their suppliers and do not have the power to solve it."
  • "Sometimes technical problems occur causing delay in the delivery of information."
  • "You cant create Transmition List, hard to find the conversations, you cant create a new customer."

Pros

  • "We have increased our capacity to handle customer questions easily and in a channel that our customers like. It's faster and better than phone calls."
  • "Its like whatsapp really, with some enhancements features that stand out from the rest."
  • "I really can expand the capability of the team where we can be helping clients at the same time."
  • "Great for little companies, with few customers and few employees."

Cons

  • "Sometimes presents problems with the value of the services since they do not appear complete in the review."
  • "Fails in some integrations. Problems that depend on their suppliers and do not have the power to solve it."
  • "Sometimes technical problems occur causing delay in the delivery of information."
  • "You cant create Transmition List, hard to find the conversations, you cant create a new customer."
Write a Review
Read All 348 Reviews
Avatar Image
Mahmoud A.
PROJECT MANAGER
Automotive, 10,001+ employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
May 7, 2022
"Great customer service app"
Overall: My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises.
Pros: The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers
Cons: I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation
Reviewer Source
Source: Capterra
May 7, 2022
Mayte M.
Marketing manager
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
June 5, 2020
"Futures an costumer support"
Pros: The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.
Cons: The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena
Alternatives Considered: Zendesk Suite
Reasons for Choosing Zenvia Conversion: Because [SENSITIVE CONTENT HIDDEN] did an excellent job!

Vendor Response

By Zenvia on June 10, 2020
Hi Mayte, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
Reviewer Source
Source: Capterra
June 5, 2020
Florencia E.
Gerente
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
April 15, 2020
"You are on time to change"
Overall: Not practical, not usefull. You are an organization very desorganization.
Pros: The idea is good.
Cons: That always has trouble
Reasons for Choosing Zenvia Conversion: We belived you were different. Good different

Vendor Response

By Zenvia on September 13, 2021
This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again.
Reviewer Source
Source: Capterra
April 15, 2020
Diego C.
Manager
Veterinary, 1-10 employees
Used the software for: I used a free trial
Overall Rating
Ease of Use
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
May 14, 2020
"Review"
Overall: managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy
Pros: ability to organize leads and set reminders because of the integration with WhatsApp messenger
Cons: It lacks a funnel view of the customers
Reasons for Choosing Zenvia Conversion: I thought that Sirena had many more administrative functionalities, besides its lack of a funnel view.
Switched From: Trello
Reasons for Switching to Zenvia Conversion: every time I chatted with a customer thru WhatsApp, I had to go to Trello to fill the data, sometimes I chatted with too many customers and had to return to all the chats to remember what to fill, sometimes data went missing or leads were not recorded.

Vendor Response

By Zenvia on May 29, 2020
Hi Diego, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
Reviewer Source
Source: Capterra
May 14, 2020
julia r.
operations manager
Real Estate, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
December 10, 2020
"julia's review "
Pros: Easy to use Intuitive Feels like using whatsapp web
Cons: Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc
Switched From: Zendesk Suite
Reasons for Switching to Zenvia Conversion: Abble to use audio messages and send/receive files.
Reviewer Source
Source: Capterra
December 10, 2020
Read All 348 Reviews
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Starting from:
$99.00/Per-Month
Pricing Model:
Flat Rate
Starting from:
$0/Per-Month
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Starting from:
$15.00/Per-Month
Pricing Model:
Per User
Overall Rating:
4.1 (348)
  • Ease of Use
    4.2
  • Customer Service
    4.1
  • Features
    3.9
  • Value for Money
    3.9
Overall Rating:
4.8 (330)
  • Ease of Use
    4.7
  • Customer Service
    4.7
  • Features
    4.6
  • Value for Money
    4.6
Overall Rating:
4.7 (32)
  • Ease of Use
    4.3
  • Customer Service
    4.8
  • Features
    4.6
  • Value for Money
    4.5
Core Features
5/9
VIEW ALL COMPETITORS
Core Features
8/9
Core Features
8/9
VIEW FULL COMPARISON

Zenvia Conversion Pricing

Starting From:
$99.00 /month
Pricing Model: Flat Rate
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Basic Plan starts with 3 users from USD 99. PRO Plan from USD 299 (includes 5 users)
Pricing Resources:
  • Be an Informed Buyer: Understanding the True Cost of Business Software
  • Live Chat Software Pricing Guide

    • What is Zenvia Conversion?

    Conversion it's Zenvia's Sales Engagement solution that allows small and medium-sized companies to measure, optimize and convert sales opportunities through conversations on multiple channels such as WhatsApp, Instagram and FB Messenger. Get a complete management of your commercial team with intuitive and real-time dashboards, shared inbox and an Apps Marketplace with dozens of integrations connected through API, such as Paypal, WooCommerce, Shopify and more.

    Zenvia Conversion Video and Images

    Best For

    Small and medium-sized businesses who want to measure, optimize, and convert leads through conversations across multiple channels like WhatsApp, Instagram, and FB Messenger.
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    Deployment & Support

    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Contact Details
    • Zenvia
    • Located in Brazil
    • Founded in 2004
    • https://www.zenvia.com

    Zenvia Conversion Video