Live Chat Software
Filter (604) Products:
Sort By:
Pricing Options
Free
Free Trial
Monthly Subscription
Annual Subscription
One-Time License
Features
Canned Responses
Customizable Branding
Geotargeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integrations
Transfers/Routing
Website Visitor Tracking
Deployment
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Desktop Linux
On-Premise Windows
On-Premise Linux
Desktop Chromebook
Users
1
2-10
11-50
51-200
201-500
501-1000
1000+
We’ll build you a free, personailzed list of software that fits your needs in just one, short phone call.
TALK TO AN EXPERT
Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform connects businesses directly to customers using powerful messaging and automation. We enable teams to scale support without investing more resources - leading to happier customers and more efficient support teams. Learn more about Intercom
Intercom is redefining how businesses support their customers using powerful messaging and automation.Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform connects businesses directly to customers using powerful messaging and automation. We enable teams to scale support without investing more resources - leading to happier customers and more efficient support teams. Learn more about Intercom
Save
3CX Live Chat is a free live chat solution with extra calling capabilities and team communication features added at no cost. Resolve issues faster through chat and voice. Visitors can chat, call or video call at the touch of a button without dialing numbers. Forward chats with history to agents or groups. Answer messages remotely with free mobile phone apps. Integrate Business Facebook messages and SMS to answer all communications from the same interface. No per user per month fees! Learn more about 3CX
3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost 3CX Live Chat is a free live chat solution with extra calling capabilities and team communication features added at no cost. Resolve issues faster through chat and voice. Visitors can chat, call or video call at the touch of a button without dialing numbers. Forward chats with history to agents or groups. Answer messages remotely with free mobile phone apps. Integrate Business Facebook messages and SMS to answer all communications from the same interface. No per user per month fees! Learn more about 3CX
Save
TeamSupport's Messaging & Live Chat empowers businesses to indulge in meaningful conversations with customers - ensuring consistent customer experiences and increased satisfaction.
Through routing, chatbots, automations, personalization, integrations, and analytics; support, sales, and marketing teams alike can use our live chat software to provide seamless experiences that build trust. These tools allow you to meet customer needs while enabling agents to focus on relationship building.
Learn more about TeamSupport Messaging & Live Chat
The chat platform that guarantees smooth customer experiences, Messaging & Live Chat allows businesses to build stronger relationships.TeamSupport's Messaging & Live Chat empowers businesses to indulge in meaningful conversations with customers - ensuring consistent customer experiences and increased satisfaction.
Through routing, chatbots, automations, personalization, integrations, and analytics; support, sales, and marketing teams alike can use our live chat software to provide seamless experiences that build trust. These tools allow you to meet customer needs while enabling agents to focus on relationship building.
Learn more about TeamSupport Messaging & Live Chat
Save
Frequently Asked Questions About Live Chat Software
Live chat software assists businesses to connect with their customers in real-time. Professionals use live chat tools to provide customer service, generate leads, engage with customers, as well as manage customer relationships and remote work.
Businesses use live chat software to reduce customer support costs and improve sales conversion. Live chat tools help with this by allowing agents to handle multiple queries simultaneously and addressing customer queries in real-time.
Tidio, Smith.ai, and Comm100 Live Chat are the best live chat software products based on user reviews and user popularity, according to the 2021 Capterra Shortlist. You can learn more about how these products were chosen and ranked according to our research methodologies.
As of October 2021, Tidio, HelpCrunch, Whistle Messaging, Chatra, and Kenect are the top-rated live chat software tools according to reviews from real users on our website. You can find more top-rated tools in the directory on the left side of this page, through sorting by “highest rated” products.
Mavenoid is an AI-powered technical product support tool which enables business to provide remote product support to customers, from installing a product, to using it and troubleshooting. Mavenoid automates all types of technical support for any product with a chatbot. Learn more about Mavenoid
Mavenoid enables business to provide remote product support to customers, from installing the product, to using it and troubleshooting.Mavenoid is an AI-powered technical product support tool which enables business to provide remote product support to customers, from installing a product, to using it and troubleshooting. Mavenoid automates all types of technical support for any product with a chatbot. Learn more about Mavenoid
Save
Need a Little Help?
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation Learn more about Freshchat
Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation Learn more about Freshchat
Save
Tidio combines live chat and chatbots in one tool, so you can delight your customers and improve your sales. It enables you to engage your visitors in real time, send personalized messages, and offer assistance via chatbots, anytime you are busy. Additionally, it connects to Messenger, Instagram, and email, so you can manage all communication channels from one place. Tidio is available on desktop and mobile, so you can answer messages on the go, from every device. Learn more about Tidio
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales.Tidio combines live chat and chatbots in one tool, so you can delight your customers and improve your sales. It enables you to engage your visitors in real time, send personalized messages, and offer assistance via chatbots, anytime you are busy. Additionally, it connects to Messenger, Instagram, and email, so you can manage all communication channels from one place. Tidio is available on desktop and mobile, so you can answer messages on the go, from every device. Learn more about Tidio
Save
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the help center with contextual AI, so your agents can respond and help them find answers faster. Our free plan gives you 3 users free to head start your operations. Learn more about Zoho Desk
Zoho Desk embeddable live chat widgets for your customer service team. Now you can support your customers through your website & apps.Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the help center with contextual AI, so your agents can respond and help them find answers faster. Our free plan gives you 3 users free to head start your operations. Learn more about Zoho Desk
Save
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 70%+ of customer inquiries. Learn more about Ada
Ada is an easy to use customer support automation platform.As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 70%+ of customer inquiries. Learn more about Ada
Save
Zendesk offers industry leading live chat software that's quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and in apps-like WhatsApp. Pair it seamlessly with Zendesk's customer support solution to reduce customer wait times and increase efficiency. Response times can be as fast as 30 seconds and agent performance can improve by 25% after switching to Zendesk. Learn more about Zendesk Suite
Zendesk offers industry leading live chat software that¿s quick to implement and easy to use.Zendesk offers industry leading live chat software that's quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and in apps-like WhatsApp. Pair it seamlessly with Zendesk's customer support solution to reduce customer wait times and increase efficiency. Response times can be as fast as 30 seconds and agent performance can improve by 25% after switching to Zendesk. Learn more about Zendesk Suite
Save
Luma Virtual Agent is a pre-trained, conversational assistant that can seamlessly scale on-demand to meet both inbound and outbound service requests. Luma leverages AI and ML to enhance conversations to respond with relevant information and learns as it goes to improve responses over time. Luma is a great way to handle high volume service inquiries to free up your IT analysts for more strategic, value-added work. Learn more about Luma Virtual Agent
Luma Virtual Agent is a conversational agent that can seamlessly scale on-demand to meet both inbound and outbound requests.Luma Virtual Agent is a pre-trained, conversational assistant that can seamlessly scale on-demand to meet both inbound and outbound service requests. Luma leverages AI and ML to enhance conversations to respond with relevant information and learns as it goes to improve responses over time. Luma is a great way to handle high volume service inquiries to free up your IT analysts for more strategic, value-added work. Learn more about Luma Virtual Agent
Save
What is Live Chat Software?
Live Chat software helps organizations connect with their customers in real time. Live Chat applications can be used for customer support, lead generation, and customer engagement.
Related Software Categories:
Why is Capterra free?
Capterra is free for users because vendors pay us when they receive web traffic and sales opportunities. Capterra directories list all vendors—not just those that pay us—so that you can make the best-informed purchase decision possible.