Kenect

Pros: It's easy to use and efficient in its performance. It's a giant benefit for my team to communicate with customers without handing out their private contact details. Within the system, they may make recommendations for evaluations and set up automated notifications.

Cons: Unfortunately, I don't think I can send many texts at once in this setting. Because of this, I could not reach out to every person on my contact list with a marketing message. I wish the price were lower.

Reasons for Switching to Kenect: Kenect is more compatible with our work process.

Overall: Overall I do like the application. It is very user friendly and easy to maneuver. However, the things I mentioned above definitely make a huge difference if you are using iPhone VS. Android. I know for a fact that I have missed out on a lot of sales and leads due to this happening. It would be nice if the company coded it a little different to work hand-in-hand as it does with the iPhone software.

Pros: I think the software is very easy to understand and get used to. Everything is very straight forward and it definitely would be easy for even a beginner to figure out and use.

Cons: The first thing is a more user-friendly interface when using this application on an Android phone. Most of my colleagues have iPhones, and I have a Samsung S10+. We work in sales and when we get a notification for a new message from a customer showing interest in a unit it shows up on the iPhone in almost like a text format. They can click on it and it goes straight to the message and they can quickly respond. On the Android platform, I get a notification, but when I click on it it does not take me straight to the message. It just tells me that someone has messaged. I have to physically load the app, search for the customers name, and then proceed to respond. Even though this does not seem like a big deal, these messages are what you would call "first come first serve". So whoever responds to the lead the quickest gets the access to the lead. So I am constantly missing out on these leads just for the fact that I have to go through a couple separate steps to get to where I can respond to the message. One other small thing is it when I am responding to a customer and lets say I get another message from a different customer, if I click off of that first message that I was typing to read the 2nd customers response, the initial message that I was typing up is deleted. I then have to proceed to re-type the whole message. And sometimes this can be a pain if you took some time to structure the message properly and you have to completely redo it.

Overall: Kenect made sending pictures, texting and communicating quickly so easy. Before I implemented this service at my business, I was using my personal cell phone to text customers.....always a scary thing as I do not was to give out that info when it is not necessary. This made it a wonderful thing to stay in touch. Also, customers are much more receptive to answering a quick text as opposed to calls or voicemails.

Pros: Kenect has made it beyond easy to interact with our customers in a more digital fashion. Its quick, super easy, and requires very little effort for the user or recipient.

Cons: I would like to be able to sort thru messages depending on what I am looking for.

Reasons for Choosing Kenect: This was exactly the type of program I was looking for. Virtually no training required, ease of use in adding additional users, quick and efficient and relatively inexpensive.