Kommoの概要
amoCRMは、世界初のメッセージ駆動型顧客関係管理 (CRM) です。マルチチャネル通信は、単一のアプリからメッセンジャー、メール、および電話を通した会話を可能にします。クライアントとの個々のやり取りを、パーソナライズされた1対1の対話にすることができます。さらに、マネージャーは強力な分析、レポート、自動化ツールを活用できます。起業家および中小企業に適したメッセンジャーベースのセールス・ソリュー 続きを読む ションです。 表示を減らすKommoの対象ユーザー
amoCRMは、リード、タスク、およびセールス・チームの管理を支援することを目的に設計されています。マネージャーは、豊富な分析およびモニタリング・ツールを使用してチームとパイプラインを完全に管理できます。
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別の人気製品との比較
Kommo
Kommoの競合SaaS製品
Kommoのレビュー
Felipe
検討した類似製品：
Great features and nice customer service at a fair price
製品を使ってみた感想： Price is reasonable for all feature in get and customer service is exceptional.
良いポイント:
They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.
改善してほしい点:
The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.
Cost-effective yet powerful CRM alternative
製品を使ってみた感想： This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well.
良いポイント:
This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.
改善してほしい点:
The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too.
Gbemisola
検討した類似製品：
PWG Group Review
製品を使ってみた感想： Experience in terms of leads capturing and management has been great,
良いポイント:
Easy to integrate across third party channels
改善してほしい点:
Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support
Victor Leonardo
検討した類似製品：
amoCRM the CRM of the networks and whatsapps
製品を使ってみた感想：
The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign
If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them.
If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram.
良いポイント:
With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads.
改善してほしい点:
Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support.
Brian Møller
Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration
製品を使ってみた感想： I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.
良いポイント:
I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface. And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company. I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.
改善してほしい点:
Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.
