Shore

Fantastic service, brilliant features, great value!

Comments: I help clients by building and upgrading their websites. This is a fantastic booking solution at a price-point all my clients can afford that greatly enhances the service I provide.

Pros:

Shore is brilliant value for money. It's a great product that is improving every week! Customer service has been fantastic in helping implement and to learn the Shore system, which is packed with features essential to any modern business requiring online booking.

Cons:

Shore is lacking some features that many of its (admittedly pricier) competitors have, especially around detailed analytics or reviews integration. It can also take a while to get to grips with the many menus. Fortunately, their customer services has been A+ in helping us to get set up and there are new features and updates rolling out constantly.

Smooth & Beautiful User Experience + User Interface

Comments: I used the free trial early in 2018 and tested it again just last month, and WOW there has been major upgrades to make it the easiest to use (in my opinion) booking software in the market for now. It's just missing 2 key features that are keeping me from making the jump over from Acuity. Shore's dashboard, menu, and overall navigation are very easy to use and doesn't require a high learning curve. The entire interface is quite beautifully arranged in a modern, clean way so it doesn't feel overloaded or cluttered for such a feature-rich software. It's got all the bells and whistles in a neat package that will be useful for most SMB owners. What I mean is: you don't need to buy digital marketing software and text (SMS) services, and whatever digital service you need to reach new audiences separately. Shore has the key functionalities of those features built into their system. I'm currently paying extra for digital marketing (ConvertKit) and text functionality (Twilio), which balloon my operating costs (their services are priced based on size of customer base; more customers = higher $ subscription). With Shore alone, you could probably easily save $50+/month (i.e., booking, digital marketing, SMS communication). Again, if/when Shore includes a class package option and allows customers to book multiple appointments at a time, I'm switching over.

Pros:

-Clean, bright, and modern interface -Easy to navigate (easiest to use imo in the current market) -Email newsletter/marketing with tagging and segmentation tools -Customer database w/extra profile features -Text reminder function -AMAZING dashboard with reporting/insight tools for business analysis -Responsive client support

Cons:

Two features that would make Shore the go-to booking software for me is: 1) to have a class package option, as many of my customers like to buy packages at a discounted price; and 2) to allow the customer to book more than 1 appointment at a time.

waste of money. Very poor software and service. Using shore has made my life hell

Pros:

Nothing to like other than our clients giving us another thing to talk about whilst in the barber chair

Cons:

Where do I start? The practicality of the software is shocking. The fact that all I've ever asked for is for my clients to have a login on the app they designed for us so when they book an appointment they don't have to fill in there details every time is poor and they can't in a year and a half resolve the problem. Then there's the being able to have me and my colleague on different time slots. How hard is it to have one barber operating 20-minute slots and one 30 minute slots. Also after a year and half my account manager only just tells me how appointments can be canceled by the client after months of asking. Lastly, there's the shore app keeps kicking me and my colleague out so every time we go to check our appointments we have to log back in. Not good customer service neither I've requested on numerous occasions that things be organized better on my app and website with no luck in getting it right. All in all a complete waste of my time and money I had been better off using another provider like Booksy or cue junky. The only thing that would make me happy now is being compensated for my horrible experience so I can set up my booking service elsewhere

Exceptional Product, Even Better Service

Pros:

The software fits my needs, and I have never had any customer complaints regarding ease of use. I run a very busy private hairstyling business in NYC, and with customers paying $100 plus for men's​ haircuts, you can expect a very picky/particular clientele. With that said, everyone finds the system easy to use and book, even with multiple booking types.​ My representative, has been extremely accommodating. He was always quick to respond and is very knowledgable about the product. I couldn't ask for better customer service.

Cons:

Nothing to add to this category, I am very pleased with the service.

Excellent Support Team for My Business

Comments: The Shore Team provides exceptional service! From day one of building my site they've been patient with all my requests and always ensure my overall satisfaction. No matter how big or small the job, they work to solve my issues in a timely manner. And when I need a minor change here or there, they efficiently and effectively complete each task. It gives me such peace of mind having this kind of support for my business. I always feel valued and taken care of which isn't the norm these days. Definitely the type of people I want in my corner. I highly recommend them a try!

Pros:

Ease of use and having all the features I need under ONE umbrella.

Cons:

It can be a little unpredictable at times with regards to appointment and odd changes to the website.