WellnessLiving

Fantastic software that is totally customizable to my business. Great service too.

Comments: Simple, customizable, and easy to use with great support. From my experience there is no service that even compares. Between the adaptable technology, amazing support, and ease of use I couldn't be happier. I hope every gym uses them, except my competitors.
Thank you, Wellness Living for making the success of my gym much easier, and for all your support.

Pros:

I've been with Wellness Living for about 2 ½ years now. I've used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and Mindbody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. Wellness Living has outperformed every other service I've ever used on every level. Every other service expected me to change my business to accommodate their software! That seemed crazy to me. Wellness Living adapted their software to my business's needs. That was huge for my business. On top of that, the app is fantastic, it works seamlessly and my clients love the ease of use for booking an appointment and purchasing additional services and products. Their support is second to none if I have a question or an issue it's never difficult to find someone and get it resolved quickly. The reporting is completely customizable which I love. The rewards program is easy to implement and has been fantastic for incentivizing the behaviors that grow our gym. The SEO boost I received from starting with Wellness Living has been great and made my job MUCH easier. Along the digital lines, I also have to say that their data migration was the easiest I've ever experienced. They handled everything. If you've ever experienced the typical nightmare of data migration you know how huge a benefit that is.

New User Feedback -

Comments: Great automation, simple and easy booking system with access for all my team. Easy to use a great for client journey especially with the white label app which looks great! Lots of training, detailed onboarding and tech support whenever required. Had a fantastic session with my Business Advisor [SENSITIVE CONTENT] who gave load of tips I could put into action immediately to improve sales and client journey.

Pros:

Team set up data migration from the previous company, fantastic feedback on ease of use of app, so much functionality and automation. Starts to become intuitive after a while. I'm really liked how it can do all of my bookings, reports and create a full client journey. Everything is in 'real time'.

Cons:

So much still to learn, little errors when setting up can set me back but the customer support team have been great and advising and resolving everything! New clients who are not as tech savvy, try to sign up and get confused by clicking Facebook/Google to sign up as it the first thing they see. They forget their password/struggle and give up or phone me because they have miseed the 'Sign Up' call to action at the bottom - would prefer this to be the first prompt.

Alternatives Considered: Glofox

Reasons for Switching to WellnessLiving: I liked the app, very supportive discovery call, previous business used Wellness Living so easy transition for clients and data migration.

Not for yoga studios with services

Comments: A huge headache. I dont know whats better but will begin seeing demos this week.

Pros:

Its more affordable than MBO and all the class features work as they should. The apps are easy (when they’re working).

Cons:

SERVICES:Literally everything regarding assets and appointment booking, I could literally go on forever.CUSTOMER SERVICE:Customer service is outsourced in a call center and i assume have a high turnaround. I get answers to my questions 50% of the time. The other 50% is my explaining my problem, breaking it down, over and over for 40 mins with no resolve. Ive lost countless hours on the phone with them (literally every day i come across an issue).Also since my forced “professional upgrade” the customers service has gotten worse, WHEN they answer the phone.APP slow and constantly crashing.MARKETING No integration with paid ads, clients get lost from website to WL.

Alternatives Considered: Mindbody

Reasons for Switching to WellnessLiving: I didnt, my former business partner did.

Best club software!

Pros:

I have used Mindbody, Shape.net, and other software that were not as user friendly and were over-priced. I have loved the support WellnessLiving offers as well as their monthly releases with new updates and features always trying to improve their product based on feedback.

Cons:

I do not have any complaints and I would recommend Wellness Living to any business.

Wellness Living Review

Comments: I cannot express enough how wonderful it is to work with the customer support team at Wellness Living. They go above and beyond to ensure that our business is thriving, and help us take it to the next level!The software is very intuitive and easy to use for us as administrators as well as our community members and clientele.

Pros:

Customer support is unmatched!Our members can sign up for classes with ease.Our schedule is available for all to see.Processing payments is a breeze. Integration from MindBody software was smooth.

Cons:

Some of our offers that should be auto renewed are available as a "one time purchase", but then auto renewed and causes confusion with our members and leads to more work to refund unrequested renewals.