Vagaro

It's great but unnecessary

Comments: It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.

Pros:

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

Cons:

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

Alternatives Considered: Google Calendar

Reasons for Choosing Vagaro: It's free

Switched From: Google Calendar

Reasons for Switching to Vagaro: free

Many great features, excellent customer services, and small areas that can improve

Comments: So far, this software is above and beyond our previous two companies. They seems very willing to change and add features, as well as helpful in onboarding and migrating our business into their system. They were even able to import reviews!

Pros:

There are many optional add-on features. This allows us to do things like add forms, accept payment, and have a waitlist. These are super helpful features and it is nice to know if we don't need them we can cancel them.

Cons:

The software is a bit slow, and challenging when it comes to customer management. I have gotten some errors around adding customers with "existing email addresses" even though they can't find the email in the system.

Alternatives Considered: Jane and Mindbody

Reasons for Choosing Vagaro: Booksy did not have the features we needed and was not able to add them over the last 7 months. We needed the ability to push notifications, run payroll, add time between appointments, and be HIPPA compliant. The biggest reason is that Booksy was very challenging for our clients to use and we got many complaints from people who couldn't make appointments.

Switched From: Booksy

Reasons for Switching to Vagaro: Price

STAY AWAY FROM Vagaro & PAYDESK!

Comments: We’ve purchased the PAYDESK thinking it’s as legit as they made it sound on their website, We ended up with an everyday of non-ending frozen system, unable to accept clients appointment, unable to check out clients, we have to restart the system almost every time we need to check out client, or try to book a client. Unable to see client signature of the guest side, unable to have them complete forms on the guest side of the Pay Desk. We’ve been in contact with Support since the first couple days we have received the PayDesk. They have been procrastinating the process of solving the issues, scheduled multiple remote sessions to try to resolve the issues, which was a total fail! They requested videos of all the issues they couldn’t solve during the remote session they set up , and we provided, YET its been over 6 weeks of going back and forth of non-ending emails! They’ve solved absolutely NOTHING!! Everyone on the software team blames the hardware team, and here we are with a piece of crap device. They Won’t refund a device that was purchased in JULY 2022, and they have evidence of all the support tickets they’ve been receiving for the past 5 months which is since we have received. I have called and talked to many people who stated each time that would be the last time before they escalate it to the development team, and they’ll take an action! NOTHING was done.

Pros:

Absolutely NOTHING! They take forever to answer a phone call if you contact support! Which will be very often once you start using their system! They’ve always had issues solving the issues you calling in regards! The worst nightmare I made a decision to use Vagaro in my business

Cons:

TERRIBLE customer service, Unreliable devices, unreliable software, reckless team who does not care how frustrated you or you clients are with their system! Undelivered Services, and they've always had issues when trying to solve " the issues" you contact them in regard . They only charge money for everything you sign up for, but support for their terrible device can take up to 6 months with out any solving to the issues.

Alternatives Considered: Acuity Scheduling and ZENOTI

Reasons for Choosing Vagaro: digital forms, cheaper processing fees then! square now offer even better EMR and lower competitive processing fees for Medical Spa

Switched From: Square Payments

Reasons for Switching to Vagaro: Because they're cheaper! however they're only cheap in customer service and quality! they're no longer cheaper than any other company.

After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy

Comments: We really like Vagaro. We have improved/streamlined our online booking thanks to it.

Pros:

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

Cons:

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.

Alternatives Considered: Acuity Scheduling

Reasons for Choosing Vagaro: Booker's interface was very rudimentary. The site was regularly down for maintenance, making it difficult to schedule or check out clients standing in front of us! And the cost kept going up for no additional features or services.

Switched From: Booker

Reasons for Switching to Vagaro: Vagaro had better features.

My pros and cons on Vagaro

Comments: My overall experience so far, with Vagaro is really good. I would recommend them to other massage business and massage therapists. I have had no issues or concerns, with any issues I've had, support has always been extremely professional and helpful in every way.

Pros:

I love the confirmation and waitlist features the most, because it prevents me from having to physically keep track of client's and my schedule openings. I like having everything integrated in the software; i.e., scheduling, payments, confirming, color coding, the waitlist, etc. Also their Customer Service Support is outstanding!!

Cons:

I really wish the software would have an Add-on feature. I don't like having to integrate the Add-ons into my actual services, because it put the Add-on as a separate scheduled appointment. The other feature I don't really like is having to pay for Marketing and Texting features, of which there are different tier levels. Wight Massagebook it was all included. These are my biggest dislikes of the software.