Mindbody Reviews

No complaints

Pros:

MINDBODY is extremely easy to use. I have several different businesses I schedule with using MINDBODY including yoga classes and massages. I love that there is one app to use for multiple things. Scheduling is simple, and canceling is also simple if I need to cancel.

Cons:

I truly have no complaints about MINDBODY. It works great for what I need to do.

Popular But Pricey

Comments: Mindbody is very user friendly if you have the budget to invest.

Pros:

There are hundreds of studios and fitness centers on Mindbody. There are many services to sign up for and learn more about.

Cons:

It is more expensive than other software systems out there.

Alternatives Considered: Momence and Vagaro

Reasons for Switching to Mindbody: Mindbody is the most popular software inside my community.

Good Management system

Pros:

it was easy to use scheduling tool, easy to assign teachers to the right classes, good client management tool

Cons:

reporting could be improved, missing country European country specific payment options

Great product

Comments: Overall the system is great. Support is always willing to help.

Pros:

I like that it gives you the ease of scheduling appointments without having a separate booking site. Members are able to easily find you

Cons:

There are not a lot of customization options for pricing

Wonderful Capabilities for Larger Operations, Too Pricey for the Smaller Business

Comments: It was a wonderful system that met all of my scheduling and reporting needs. It's fast, and has the capability to track anything and everything via it's reporting systems. Huge advantage!

Pros:

This software does it all and has amazing customer service. Once implemented into my business things worked very smoothly. Online booking, scheduling, on the go access to business information and detailed reporting features made this software wonderful!

Cons:

The price kept going up and it was already on the high end. There were a lot of functions I didn't need as a massage therapy business. It could also be complicated to use for my therapists. It was lacking integrated email marketing which I was paying for separately, further driving my monthly costs up.

Frustrating software that causes no end of issues and no one to help!! (that was our experience)

Comments: Unprofessional, inept and impossible. We have been tirelessly attempting to deal with Mindbody to help us with our new company and have had so many problems on the way. The "Sad Robot" has to be the most frustrating logos that inform the user that "Something's not working right" has been the most common experience of us as company owners and worst of all, our clients/patients. The first 6 days we couldn't log on to our £300+/month (half price as a special enticement) and no one could help me. Finally we were logged on and as a gesture of goodwill the Mindbody team agreed to waive the first months fee...this was the one and only positive, as sadly things went from bad to worse. Our "onboarder" was [SENSITIVE CONTENT], who was very nice but due to the 8 hour time difference was unable to offer us training before 5pm UK time, when we have our young kids to contend with! So we were provided with a [SENSITIVE CONTENT], who frustratingly wasn't helpful and at times, rather rude. Attempts to ask questions and raise concerns were cut short by her repeatedly interrupting, so much so I actually struggled to attend our training due to her poor attitude and unprofessional approach. We asked her "why don't our clients get confirmation emails when they book online?". She replied "there's a bug". We asked "What's been done and when is it being fixed" to which she replied "You've been added to the list but I don't know when it will be fixed". How can we tell clients that? Proble after problem

Pros:

The name is good. The software looks so good when you see it on YouTube, but our experience didn't live up to the promises

Cons:

The problems just got worse and worse.... 1. Clients who booked online had their payments rejected. 2. Some were charged twice. 3. Some were booked and then cancelled, then when they tried again, the class was fully booked. 4. Then a whole days worth of payments were then voided, over £600 on our 2nd day of trading....gone! But, all the clients had the payment taken out of their accounts, so we had to ask them to show evidence as our Mindbody software was showing that the payment was voided. It made us look so amateur and clueless. 5. The widgets on the App don't work and the calendar disappears, then the link doesn't work. All the time I am paying my website designer to try to figure this out and no one in technical team is available to talk to him. Despite cries for help and emails to Ross. 6. Our card machine (£199) didn't work. We spent over four hours the day before our launch attempting to talk to a technical team that eventually got it working...for 2 hours and then the next day it didn't work again. So clients can't pay online as it doesn't work, and they can't may at our health hub... as the card machine doesn't work....so they have to pay by cash....who pays by cash and what kind of modern day company demands cash as their online software doesn't work and their card machine doesn't work?.....it makes us....sorry, Mindbody made us look like an absolute joke. 7. Instructors haven't been able to log on 8. We haven't had our payments through to our bank

Great software overall

Pros:

When I used Mindbody it had a lot of features, as well as a lot of additional add-ons that you could purchase.

Cons:

At the time I was using it, the response times were very, very slow and issues took a long time to get resolved (ie: waiting on hold for more than 1 hour or waiting several days for a response).

Mindbody is incredibly easy and intuitive

Comments: Mindbody is easy, it makes the process of booking and paying for classes easy, which means less of a barrier to customers coming in, which means more money. It's easy for customers, easy for business owners, it's a win-win.

Pros:

Mindbody is such an easy app, even if you are a small studio/business it makes sense to have it, you will get discovered more with it than just relying on people to find your website alone. With the fact that the cost is a business expense and a write-off, there really is no reason not to have it.

Cons:

I can't imagine that there is anything that needs improvement really, it's worked fine for me.

Pretty Good but a bit expensive

Comments: Generally it's a good software

Pros:

Lots of great features, appreciate the ability of having appointments and class bookings

Cons:

It's expensive and the customer service can sometimes be difficult to access

Pricey with not enough customization

Comments: overpriced for only making basic back end customization

Pros:

designed for my industry in mind to be all in one option for the business

Cons:

ran into a lot of issues in customizing the back end

I like it but..

Comments: Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

Pros:

Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

Cons:

Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

Alternatives Considered: Booker, Vagaro, Rosy and Square Appointments

Reasons for Choosing Mindbody: I outgrew schedulicity and needed more features that they weren't offering at the time.

Switched From: Schedulicity

Reasons for Switching to Mindbody: Because Mindbody at the time was an all inclusives software with all the features I was looking for and the price was amazing when I first signed up in 2015.

MindBody for Music Schools

Comments: Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.

Pros:

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

Cons:

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.

MINDBODY software

Comments: I wouldn't want to change. Software changes are difficult to walk staff through. Price increases may impact that over time. Partly because it is ever evolving and slowly but surely we get functionality that we need. The software is greatly modifiable, however, we have hit quite a few roadblocks of things that we need that we just can't do because we do not have the typical boutique business model.

Pros:

Ability to interact with clients through auto-e-mails/texts.

Cons:

Not built specifically for fitness centers so lacks some functionality specific to a non-profit fitness center. Definitely built for a boutique studio.

Great Platform, Always Growing

Comments: Pleasant. I like it if you can afford it. The company is upstanding, good people and always working to grow the offerings.

Pros:

Mindbody is a great standard of performance for any thriving, mid-size studios. It houses a lot of the things needed to make my studio work. I do think it's very expensive for what you get but the team behind it is incredible.

Cons:

There are many features and functions I need it to have that it doesn't. I used to help build apps. I know what's possible.

Alternatives Considered: WellnessLiving

Switched From: WellnessLiving

Reasons for Switching to Mindbody: The depth of marketing and CRM, payroll and tracking

Great Interface, Difficult to Navigate, Addt'l Charges, Not Customizable

Comments: MBO functions like you'd expect a very large, very vast business to function - tons of features that you pay for but only a portion of which are usable or easy to access/understand. Super inflexible for making changes or to accommodate any customization. Customer service is nice and easy to access, a recent change to their credit. They also have their app dialed in, which was a huge win for us.

Pros:

Super streamlined UX for the branded app Easy to reach customer service Great analytics dashboard for quick status updates

Cons:

Charges kept going up for no apparent additional value All add-on functions come at additional cost Website integration very poor; no store option Functions/features buried in an oversaturated back-end; back-end not very intuitive Lack of customization on basic features, like booking window hour opening

Top Notch Customer Service

Comments: MB is our business' everything. We utilize scheduling, time clocks, reporting, POS, inventory, payment processing and more. I can't imagine running my business with out it!

Pros:

I love that there is always a solution to any pain point I run across regarding scheduling, reporting, analytics, etc. And that if I can't find it the Help center usually answers my questions!

Cons:

Sometimes I feel overwhelmed because it does so much!!!

Mindbody post virus apocalypse

Comments: In normal times, mb while not perfect is worth the expense. There are a lot of features and you used to be able to call them 24/7. But in the world of covid, it's too expensive and it's even harder to access customer service, the hours are limited and the wait times very long. We put our mb account on hold- which costs $50 a month- you can actually get software for that amount. Pre-covid rating is 4 and now it's a 3

Pros:

Before the virus hit, I loved Mindbody. The high monthly fee was worth the expense because the software automatically links up with 3rd party vendors like Class Pass and gym pass. Plus nearly every studio is using this software so it's easy to pick up traveling clients or sales via their dynamic pricing option. In short, the subscription is super high but in normal times you get a lot of it in return. This is not the case at the moment. They did offer 1 month subscription relief and 2 if you commit to 2 years but I don't know if we will make it? Most of the support staff is super friendly and helpful.

Cons:

Given it's many features, the software is sophisticated and not easy to use. Could never figure out the private yoga feature or how to show the studio was being rented so for us not to be able to do this - it was very expensive. Also we were one of the first studios to live stream so we got set up prior =however not all mb reps could accurately advise how to set up. We paid for adverting on fb and google, got many clicks and zero conversions- people kept getting tripped up in mb. A survey indicated over 30% of users had a hard time booking, paying for or accessing live stream classes on mb. I literally spent all day every day troubleshooting with mb reps, instructors and clients. I wonder ho many people we lost that got turned off? We decided to move our live stream and on demand off he platform.

I've increased my business 20% in each of the 2 years I've been with MBO.

Pros:

MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability. My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like. Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need. The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop. MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.

Cons:

Like any partnership, there are always imperfections and areas of improvement. If I could wave a magic wand and all my wishes were granted, then this is what I would wish: a more robust set of auto email options more content for the retention and re-engage emails more functionality related to inventory the ability of change contract start dates after the contract has been activated That's about it. There are other, small quirks which can be annoying at times, but then again, nothing is perfect and there is always room for improvement in any relationship.

Things are okay, but they could be better

Comments: Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.

Pros:

-visually, it is simple and appealing -The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved -Mostly it has accommodated the needs of our business

Cons:

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing) -The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice. -There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few) -When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

Great software that is so straightforward

Comments: Overall, my experience has been great - I actually remember being excited when my current studio, OrangeTheory, switched over to MindBody, because it was something I was familiar with from other studios. So I liked the idea that I wouldn't have to be stressed about learning a whole new platform because it had been so simple when I used it previously. It would be great if more studios would use this app to establish continuity across app usage and make our lives easier.

Pros:

I love that this software updates so quickly, is responsive, straightforward, and easy to use. I have used apps for a ballet barre studio and OrangeTheory that have been powered through mind body. My experience has been great - signing up for classes has never been easier, and I love the option to see my history, how many classes I have left in my package (would like a way to see when those expire as I don't always remember billing date), what package options are available, and even instructor photos and names in case I couldn't remember that one instructor whose class I enjoyed. The dashboard is also useful as I feel it displays useful at-a-glance information and helpful tips that have actually changed my approach to the workout.

Cons:

I get that it needs to be password protected as you can buy additional classes, but in the past it's been a bit annoying to have to sign into the app - it's not always straightforward what e-mail & password I used. Would be much better with a PIN / 4 digit passcode sign in or Face ID or something. If it takes me too long to sign in, I get annoyed and do something else instead of signing up for that class. I will say, though, that recently, I haven't had to sign in too much, as my account opens when I open my app for OrangeTheory, but sometimes in the past I've gotten logged out and it's a pain to get back in.

I LOVE MINDBODY

Comments: Overall I am happy with the product.

Pros:

I love that Mindbody allows me to keep notes on customer account history, I love how great the customer support is, when we have an issue we call and they help us immediately. I love the tutorial videos. I love that many studios and spas use this software so my previous skill set at my past employers prepared me for my current position with my current employer. I like that there are so many features and ways to fine tune the software to your studios personal needs.

Cons:

Sometimes I find it to be not very intuitive. Luckily I have worked with the software for a long time so I am lucky to know so much, but especially when training new hires it can take a while for them to get used to the features of the program. After 2 months or so I feel like they get into the groove. We want to be able to take Apple Pay.

Good gym management software for cash-basis accounting

Comments: Support is fairly good, the software offers a lot of features, but depending on your market, some may not be available. Not having payment processing available in our market makes using the system that much more complex.

Pros:

It’s robust and has a lot of tried and tested features. The MindBody team is also always updating features to make the customer and user experience better. The mobile app is decent, too.

Cons:

It’s not built for businesses that run accrual accounting, i.e. where we report on membership revenue across the life of a contract as opposed to in the month that it was paid. Reporting needs a lot of work. There are also too many steps to run specific mission-critical processes like retail.

Alternatives Considered: GymMaster and ZENOTI

Perfect for Yoga Students and Teachers

Pros:

Mindbody actually has two apps. I'm not sure sure which one specifically this review is targeted toward, so I'll talk about both. Mindbody has an app for potential students/clients that allows them to register for classes and workshops. As a yoga practitioner, this is the primary way that I use it, but it also can be connected to other types of fitness facilities as well as spas. It's a convenient way to find locations near you, read reviews, and get signed up for classes. Mindbody also has a "Business" app which shows the "back of house" view for studio owners or class instructors to use. Even on your phone you're able to check students in, accept payments, get liability waivers signed, etc. It's actually saved me several times when the studio internet has gone out or I've been teaching as a substitute at unfamiliar studios. Both apps are very beautifully designed!

Cons:

On the app for students/clients, my only critique is that with one of the more recent updates the "Explore" feature is less intuitive than it used to be. It's still fine, but I just got used to the old format.

OK Software- bad customer service, cc processing times scattered, very expensive!!!

Comments: I own a music school. We were able to make MB work with what we do. Billing, scheduling, marketing all in one place-excellent~ CC processing is strange. Your money can hit your bank "whenever" and processing times are always different- one month is was very late which cost us hundreds in fees. They would not pay for the late fees we incurred. There is no customer service. You get put on hold and then an answering machine asks for a call back number. Recently approached by a different software who does the same thing for much less! So far their customer service is responsive and the configuration is similar. Set up more intuitive and clearer than MB. What MB does not tell you is how much it costs for you to leave, a high amount of money to export credit card information. Read all of the Terms of Service agreement which is on the very bottom of the website in tiny writing. Overall horrible experience with the people and policies of this company.

Pros:

It worked for what I needed it to do. The reports section was very good.

Cons:

Not intuitive to use. Big learning curve. Processing times are never the same. Constant contact integration is not accurate. Customer service is terrible. Incredibly over priced for a small business. It costs a huge fee to leave if you want your cc data.

Best Value For My Business Needs!

Comments: My clients love using Frederick to schedule their appointments with me. It's easy for them to use, and they also like the text reminder feature, especially. They also like to receive reminders to book their appointments again, as not all of my clients can book an appointment at checkout because they're busy and have varying schedules. I also enjoy the feature because there are times when I don't have time to schedule their next appointment because another client is waiting.

Pros:

Ease of use and the options with the smart marketing. I can control what things are sent out and turn them on and off at will.

Cons:

Sometimes the text reminders don't work. When someone posts a review, they are unable to change it later if they want to, without assistance from customer service.