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Thomas Cook
@
ThomasCookUK
UK
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Our holidays are all about rocking it. Don’t just book it, Thomas Cook it.
For customer care, tweet @ThomasCookCares.
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45 213
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1 700
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130 636
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Thomas Cook
@ThomasCookUK
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9 h |
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Hey Hannah, I'm really sorry these room types will only come with the one double bed. I'm sorry for any inconvenience caused. ^Callum
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Thomas Cook
@ThomasCookUK
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19 h |
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Hi Sarah, thanks for getting in touch. Is there a 'PIN reveal' option on your My Account tab? ^Alex
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Thomas Cook
@ThomasCookUK
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19 h |
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Economy Light is the streamlined way to travel long haul. Travel ultra-light and pay less. po.st/poKJ2N pic.twitter.com/Tx3MY6pQng
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Thomas Cook
@ThomasCookUK
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21 h |
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Hi Hannah, I'm sorry to hear that your Son's case is missing. Have you reported the loss at the airport? ^Alex
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Thomas Cook
@ThomasCookUK
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nov. 24. |
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This is so nice to hear, Ian. 😊 Thanks so much. ^Charlie
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Thomas Cook
@ThomasCookUK
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nov. 24. |
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Hi Susan, I can completely understand that you feel so disappointed by this. Have you spoken to our Operations team about this? You can contact them on 01733 224 554. ^Charlie
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Thomas Cook
@ThomasCookUK
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nov. 24. |
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Hi Brogan, I'm sorry you feel this way. I can confirm you are allowed to take a handbag plus the 6kg overhead baggage on board. We ask that the handbag is able to fit under the seat in front of you however. ^Samantha
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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If you wish to discuss this a manager you can call on 01733 224 330 and request to speak to a manager. If you've already been advised that we can't return to your original seats I'm afraid a manager will not be able to change this. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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I understand how frustrating this is for you Toby and I'm really sorry that we aren't able to put you in your original seats. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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You're welcome, Paul. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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Hi Paul, our baggage drop opens around 3 hours prior to your departure time. I hope you have a fantastic flight tomorrow. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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Hi Toby, I'm really sorry you feel this way. We're currently experiencing some technical difficulties with our seating system. I'm really sorry you've been affected by this. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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I've replied to your PM, Stephen. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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I'm sorry to hear that, Stephen. I'm sure why you've been given the above email address as you'll need to contact our Operational Changes team. You can email them on [email protected] or call through to the team on 01733 224 554. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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Hello Stephen, are you looking to make a pre-travel complaint? ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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If you speak to our team on 01733 224 808 they will be able to help you with this situation, Joe. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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I'm really sorry to hear this, Joe. I understand what a frustrating experience this is for you. I'm really sorry that we have no way to speed up returning your money to your account. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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Hi, Mo. If you'd like to book an extra bag for Gambia, it'll be £55. You can do that through Manage My Booking, here - po.st/Rc7Z0X. ^Ste
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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Our Casa Cook in Mauritius isn't on sale yet Terry but if you're looking for some great places to stay I can highly recommend the Zilwa Attitude or any Lux* Hotel. ^Doug
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Thomas Cook
@ThomasCookUK
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nov. 23. |
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Hello Ian, thank you very much for lovely and kind words about our Troon store. I'm really glad they were able to assist you sign up for our Lyk card. I've passed your lovely feedback onto the store. ^Doug
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