ट्विट्स

	Thomas Cook Cares @ThomasCookCares	१ ता
	यांना प्रत्युत्तर देत आहे @OLEARYIII Hi there, I would recommend deleting this tweet as it contains personal information. If you have a package holiday, this will be included, all this information will be on your booking confirmation. ^Gina twitter.com/messages/compo…
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	Thomas Cook Cares @ThomasCookCares	१ ता
	यांना प्रत्युत्तर देत आहे @peterharris87 Hi Peter, on long-haul flights headphones should be included. If your flight is overnight there should be blankets there for you. 😊 ^Gina
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	Thomas Cook Cares @ThomasCookCares	३ ता
	यांना प्रत्युत्तर देत आहे @Garethjblundell Hi Gareth, I'm really sorry to hear you haven't heard back about your complaint yet. Please could you DM me your booking reference and I will look into this for you? ^Gina twitter.com/messages/compo…
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	Thomas Cook Cares @ThomasCookCares	४ ता
	यांना प्रत्युत्तर देत आहे @thebangkokpost What an amazing photo! ✈️ ^Gina
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	Thomas Cook Cares @ThomasCookCares	६ ता
	यांना प्रत्युत्तर देत आहे @Mcnilty Hi Chris, I'm glad to hear you had an amazing honeymoon with us! 😊 ^Gina
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	Thomas Cook Cares @ThomasCookCares	७ ता
	यांना प्रत्युत्तर देत आहे @HL0710 I'm sorry about this Hannah as I know how frustrating this can be. Please can you send me your PIR reference in a DM so I can have a look? ^Samantha twitter.com/messages/compo…
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	Thomas Cook Cares @ThomasCookCares	८ ता
	यांना प्रत्युत्तर देत आहे @mightycraine70 I'm sorry to hear of this Jo. I will feed the suggestion back but if you need anything in the meantime please don't hesitate to drop us a DM. ^Samantha twitter.com/messages/compo…
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	Thomas Cook Cares @ThomasCookCares	१० ता
	यांना प्रत्युत्तर देत आहे @smulgrew21 I can arrange a callback for you. Please can you send your number through a DM? ^Samantha twitter.com/messages/compo…
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	Thomas Cook Cares @ThomasCookCares	१० ता
	यांना प्रत्युत्तर देत आहे @smulgrew21 I've just tried the number and this is connecting okay, could you try this again please? Unfortunately due to security measures this would need to be sorted on the phone if the option isn't available on the app. ^Samantha
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	Thomas Cook Cares @ThomasCookCares	१० ता
	यांना प्रत्युत्तर देत आहे @smulgrew21 Okay thanks Sarah. Unfortunately this would need to be done over the phone if this option isn't on your account, I apologise for this. The team are open 24 hours a day and can be called on 0800 056 0572. ^Samantha
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	Thomas Cook Cares @ThomasCookCares	१० ता
	यांना प्रत्युत्तर देत आहे @smulgrew21 Hi Sarah, I'm sorry that this isn't on the card. Please can you confirm if this is the Lyk card or cash passport card? ^Samantha
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	Thomas Cook Cares @ThomasCookCares	११ ता
	यांना प्रत्युत्तर देत आहे @hanzandz Ah ok, I'm afraid I'll have to ask you to speak to the check-in staff when you arrive at the airport and ask them if there are any available seats which are better suited for yourself as we can no longer access the seat map. ^Nadine
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	Thomas Cook Cares @ThomasCookCares	११ ता
	यांना प्रत्युत्तर देत आहे @hanzandz This usually happens due to a last minute aircraft change. (2/2) ^Nadine
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	Thomas Cook Cares @ThomasCookCares	११ ता
	यांना प्रत्युत्तर देत आहे @hanzandz Thank you, please cancel your online check-in and this should revert you back to your original seats. The staff at the airport will then be able to check you in tomorrow and ensure you get these seats. (1/2) ^Nadine
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	Thomas Cook Cares @ThomasCookCares	११ ता
	यांना प्रत्युत्तर देत आहे @hanzandz Hi Hannah, I'm sorry to hear this, have these changed when you've checked in online? ^Nadine
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	Thomas Cook Cares @ThomasCookCares	१३ ता
	यांना प्रत्युत्तर देत आहे @Walker923 No worries Lisa. Please don't hesitate to pop back to me if you need anything else and I'll be happy to help. ^Samantha
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	Thomas Cook Cares @ThomasCookCares	१४ ता
	यांना प्रत्युत्तर देत आहे @Walker923 I would advise to please keep any receipts and send these to our Customer Relations team at: po.st/D80VSg so they can investigate this for you. I apologise again for this. ^Samantha
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	Thomas Cook Cares @ThomasCookCares	१४ ता
	यांना प्रत्युत्तर देत आहे @Walker923 Thanks for letting me know. Due to a fuel stop this now has an estimated landing time of 1.25am. I'm really sorry for the delay. ^Samantha
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	Thomas Cook Cares @ThomasCookCares	१४ ता
	यांना प्रत्युत्तर देत आहे @Walker923 Hi Lisa, I'm sorry to hear this. Please can you advise on the flight number so I can take a look into this? ^Samantha
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	Thomas Cook Cares @ThomasCookCares	१५ ता
	यांना प्रत्युत्तर देत आहे @ianpowe96421384 Hi Ian, yes, you'll be able to do so 24 hours before you're due to depart. ^Nadine
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