Product: Support
Meet your team inbox for customer support
All the context you need to work together and support your customers—faster and smarter.
Watch the video
All the context you need to work together and support your customers—faster and smarter.
Watch the video
Work together, move faster, and avoid surprises with real-time updates on the status of each customer conversation.
When replying to a customer you can see their live profile, helping you know exactly who you’re talking to and provide accurate, timely responses.
Reply to common queries in a flash with saved replies that are personalized for every customer.
Group key customer conversations for instant reference at any time. See all your churn feedback, feature requests—anything.
Take your team inbox with you wherever you go and respond to customers from anywhere with Intercom for iOS and Android.
Quickly find any conversation you’ve ever had by keyword or tag.
Group related conversations or people with tags—search for them later.
Respond to common queries with canned, yet personalized replies.
Assign conversations to yourself or delegate them to others.
See the actions your teammates are taking in the team inbox.
Know who you’re talking to—their location, activity, and more all in real-time.
Close & assign multiple conversations at once.
Move around your team inbox at speed.
Talk to customers where they are—email or in-app.
We love Intercom’s inbox! Our team can collaborate much faster now that all of our customer conversations, including history and contextual information, are in one place.
Intercom’s inbox lets us see all our users’ data and quickly assign messages to the most appropriate person in the company.