The Intercom product for
customer support
Is it difficult for your customers to get help?
Let your customers ask for help and get responses when and where they need it — inside your web and mobile apps, by email, and via Facebook.
Collaborate behind the scenes, move faster, and avoid surprises in a shared team inbox.
Move between your conversations and those assigned to other teams
See every conversation and who's handling what, in real-time
Collaborate behind the scenes inside conversations
Live customer profiles give you the context you need to reduce any frustrating back and forth.
Stay organized and support customers at scale by automatically assigning conversations to the team or teammate best equipped to respond.
Use simple rules like this one to auto assign customer conversations:
Intercom’s apps for iOS and Android let you support your customers from the palm of your hand.
Understand your team’s performance and workload to set them up for success.
Before Intercom, we tried a number of support tools and struggled to get below a one hour response time. With Intercom, our top customers hear from us within 30 minutes, and we're solving their problems faster.
Automatically assign conversations to teams or teammates based on the sender or contents of the message.
Create teams of people with similar roles or expertise, and assign conversations to those best equipped to respond.
Get notified when a related GitHub issue is resolved so you can inform the customer right away.
Reply to common questions with saved replies that can be quickly accessed with a simple keyboard shortcut.
Inject life into your replies with links, images, text styling, and emojis.
Use tags to reference related conversations and identify areas to reduce inbound volume.
Visualize workload and performance to manage resources and help your team improve.
Typing indicators, read receipts, stickers and emojis make conversations simple and engaging.
Make it clear that there are real people on the other side by greeting customers with the faces of your last three active teammates.
Allow customers to contact you inside your web or mobile app.
View, manage, and respond to conversations in a collaborative inbox.
Forward customer queries sent to any email address to your Intercom inbox.
Know who you’re talking to—their location, activity, and more all in real-time.
Create rules to automatically assign conversations to the right team or teammate.
Loop in teammates and work together behind the scenes to answer questions.
Reply to people on the go with Intercom apps for iOS and Android.
Respond to common questions with canned, yet personalized replies.
Group related people or conversations with tags—search for them later.
See conversation volume and understand how your team is performing.
Instant message delivery, typing indicators, and user presence.
Connect issues to conversations & get notified when they're resolved.
See Lite / Standard feature comparison
| Feature | Lite | Standard |
|---|---|---|
| Let customers send you messages from your app |  |
|
| Let customers send you emails | |
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| Receive and respond to messages to your Facebook page | |
|
| See when customers are online inside your app | |
|
| Have live conversations with customers | |
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| See typing indicators and read receipts | |
|
| Assign conversations to teams or teammates | |
|
| Use Notes and Mentions to collaborate with your team | |
|
| View profiles with activity and conversation history | |
|
| Create rules to auto assign messages based on the sender and the contents of their message | |
|
| Integrate with GitHub, Salesforce, and Zendesk | |
|
| Manage teammate permissions | |
|
| Unbranded Messenger | |
With Intercom, you get all the right context to solve real people’s problems. This is important if you want to treat your customers like people rather than like tickets.