Andy Budd on Designing for Users
Andy Budd is a leading voice in the UX design community. He co-founded the influential Brighton, England digital product and service design agency, Clearleft, more than a decade ago. Out of the office, Andy continues to push his craft forward through curating major conferences such as dConstruct, Leading Design, and...
Sarah Hatter on Customer Support
Sarah Hatter literally wrote the book on customer support. She released “The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand” in 2014, which has become a must-read for people in the software and startup space. Sarah’s also the founder of CoSupport, a consultancy on all things support...
Tomasz Tunguz on Venture Capital
Tomasz Tunguz is a partner with Redpoint Ventures and an early-stage investor in Expensify, Looker, ThredUP, and more. Before joining Redpoint, Tomasz was a product manager at Google’s AdSense for Social Networks and AdSense International. He’s widely known for his blog, which is a must read for anyone in the startup...
Riley Newman on Data Science for Startups
When Riley Newman joined Airbnb nearly six years ago, he was one of 10 employees and working from the co-founders’ apartment. Today he leads a team of 70-plus data scientists, analysts, and engineers, who are challenged with empowering more than 2,000 Airbnb employees with global insights. I recently caught up...
Chris Messina on Conversational Commerce
Chris Messina is a veteran product and UX designer and open source advocate. He’s the Developer Experience Lead at Uber, but you might know him best as inventor of the hashtag. Recently he’s been writing about a new trend at the intersection of brands, bots, apps and AI, where messaging...
Mike Davidson on Product Design
Mike Davidson was the long-time VP of Design at Twitter until recently moving back to Seattle. He led an international team of designers and researchers building products for hundreds of millions of users. Before joining Twitter, Mike was the founder and CEO of Newsvine, the social news site acquired by MSNBC, the...
Karen McGrane on Content Strategy
Karen McGrane has been challenging common misconceptions about content strategy and design as a writer, speaker and practitioner for more than 20 years. A former VP at Razorfish, Karen works as an independent consultant, helping companies such as The New York Times, Disney and Conde Nast get the most out...
Paul Adams on Product
Paul Adams is our VP of Product at Intercom and has 10+ years experience leading product, research and design teams at some of the world’s most influential companies. Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he led their...
Tony Ulwick on Jobs-to-be-Done
Tony Ulwick has spent a quarter-century pioneering the Jobs-to-be-Done method for product design. The founder of innovation consulting firm Strategyn, he’s helped hundreds of companies create new goods and services using JTBD principles, as well as his Outcome-Driven Innovation process. The latter is chronicled in Tony’s best-selling book What Customers...
Ann Handley on Content Marketing
Ann Handley, the Chief Content Marketing Officer at MarketingProfs is a Wall Street Journal best-selling author, keynote speaker, and the world’s first Chief Content Officer. Ann has been writing and consulting on content marketing for almost 20 years, and was one of the first practitioners to recognize the power of...
