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Ask the right customers to get quality feedback in your app & by email

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Let customers ask for help & respond in your app, by email & via Facebook
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The intercom product for customer feedback

Not getting quality
customer feedback?

Start asking the right
customers at the right time

Thanks! We’ll send you an email to help you get started.
Watch the video

Start conversations with the right customers by sending targeted in-app and email messages based on behavior.

Send in-app
and email messages
For your web, iOS,
and Android apps
Target messages
with live data
Start a free trial
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Easy set-upSend unlimited messagesBuy or cancel at any time
Join thousands of businesses who use intercom to learn from their customers
Learn
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Reach

Ask customers for feedback in the right channel

Use in-app messages to understand how people are using your app, and email to find out why people stopped.
Automate

Automatically ask for feedback based on customer behavior

Send in-app and email messages when customers are most likely to respond and the experience is fresh in their mind.

Automatically ask for feedback when a customer takes a specific action:

Target

Start live conversations

Identify customers currently online who’ve taken a specific action and ask them for feedback in real-time.
Chat

Dig deeper and get
real-time feedback

Chat with customers just like you would in real life and get the quality feedback you need to make better decisions.
Scale

Gather feedback with easy to digest results

Make it easy for customers to tell you what they think about new releases, features, and more.

Case study

See how Bugherd used Intercom to increase feedback by 150%.

Read the case study →

Act

Make better decisions based on quality feedback

Stop guessing what your customers want.
Use feedback from conversations to drive your decisions.
featured customer: PagerDuty

With Intercom Learn we're able to easily collect quality feedback by asking our customers the right questions at the right time. Intercom has been a huge leap forward in the way we gather qualitative customer insights.

Product Manager

Ask the right customers,
in the right place

Message Rules In-app or Email Platform Targeting
<
>

Target the right customers

Identify the right customers and trigger messages based on who they are and the actions they do or don’t take.

Ask in the right channel

Use in-app messages to contact users inside your app, and email to reach people who’ve stopped logging in.

Ask in the right context

Make sure your questions are asked in the right context by delivering messages to your web, iOS, or Android app.

Manage feedback in one place

See, manage, and respond to all customer feedback in a shared inbox.

Tag

Use tags to quickly categorize related feedback so it’s easy to find later

Mentions

Notify other teammates about relevant feedback

Respond

Reply to customers with follow-up questions to dig deeper

Track results and
get insight

Message Results Insights
<
>

Are your messages working?

See if your message is generating responses and view them all together.

How much research are you doing?

See which messages are sending most often and when.

Deep dive

Read "The right questions get actionable answers" by Emma Meehan to learn how to get the most out of your product research.

Features

Everything you need to get quality customer feedback.

Audience targeting 842daf9a54ef7a01f5a041f2ec4b922fb8886816eafb76d8bfd83357a033dc71

Audience Targeting

Target the right customer to message using live data.

Auto messages ba0893ff3beb9fd1675861dfa89a393646e5a9aac9d56a053e2ea3ace4265112

Auto Messages

Trigger messages based on time and behavior.

Personalized cfdbe0c77d624b0fc9a934375934803e212a57c2db825c60f0f2130ab8010ac8

Personalization

Use live data to personalize every message you send.

In app messages f2b762e05ebf02a16645d358773b15073aae4911a2feab4b134549be4e5ab254

In-App Messages

Messages users inside your web and mobile apps.

Email messages a27a935f0b31bb6a13aad40c3270b0d1da2409d70f3adf3f63c76da452b48f3e

Email Messages

Get feedback from inactive customers.

Real time messaging 3ce38b36e39e82ed802146a79489be663f29a73e730810d056e5b3b0556861e1

Real-time Messaging

Instant delivery, typing indicators, & user presence.

Lightweight replies b1dc5a1dac1e82015aee57385cdff0cbd63c79ba4de92764e0bdb0566aa3828f

Lightweight Replies

Make it easy for customers to reply to your questions.

Team inbox 3f6349125273846a08bcefe96817264b9c84e8b0b41af95d4a684eafd01c7e8e

Team Inbox

Review, respond to, organize and find feedback.

Tagging 46546d6b4708b932c46e78422854481a3ff4913b89ed974b65f1b8495c2df054

Tagging

Group related feedback with tags—search for them later.

Simple pricing

Pricing is based on the total number of people you track in Intercom and includes unlimited messages and teammates.

people is $ per month
Need more than 50,000 people?
Lite
Standard

See Lite / Standard feature comparison

Feature Lite Standard
Ask for feedback in your app with in-app messages Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Send personalized emails to users Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Reach mobile users with push notifications Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Use live data to target specific users Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Trigger auto messages by time or behavior Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Deliver messages to email, web, iOS, or Android Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
See when customers are online inside your app Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Have live conversations with customers Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
See typing indicators and read receipts Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
View profiles with activity and conversation history Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Group related conversations with tags Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Search for past conversations by tag Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5 Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Use lightweight replies for quick feedback Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Quickly digest results Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Integrate with Salesforce and Zendesk Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Manage teammate permissions Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Unbranded Messenger Check 00b97771e93ad1d33693f65155b3c5e1dcb54ddda84a618a78bec2e9530b10a5
Try it free for 14 days
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User research is at the heart of our product development process. With Intercom Learn, we're able to gather feedback at scale and generate deep insights - an invaluable input to our product roadmap.

Head Of Product