The Intercom Product for Live Chat
Every website visitor is a sales opportunity. Chat and convert them to customers.
Grab attention by showing the faces of people on your team and have lively conversations that engage visitors on your website.
Encourage action by sending targeted messages automatically triggered by a visitor's behavior on your website.
It's easy to create rules that trigger targeted messages:
Capture email addresses to notify leads by email when you respond.
See a live profile for every visitor that starts a conversation, capture them as leads, and keep their full history when they become customers.
Today’s live chat is broken because there is no continuous record when a potential customer signs up and becomes a customer. We fixed that, so there is one profile, one true record, of all a person’s activity and conversations.
VP of Product, Intercom
With Intercom Acquire, our sales development representatives interact with website visitors in real-time, which adds quality leads into the sales pipeline faster and shortens our sales cycle.
VICE PRESIDENT OF SALES
Be personal and grab attention by showing the faces of your most recently active teammates.
Create rules that trigger targeted messages to visitors based on their activity.
Typing indicators, read receipts, and sounds bring conversations to life.
Inject life into your conversations. Why type it when you can show it.
See a live profile for every visitor that starts a conversation—where they are, the last page they visited, and more.
Loop in teammates and collaborate behind the scenes to answer difficult questions together.
Reply to common questions with Saved Replies that can be quickly accessed with a simple keyboard shortcut.
Create teams of people with similar roles or expertise, and assign chats to the team best equipped to respond.
See your daily, weekly, and monthly volume of conversations with visitors.
Know which auto messages are performing best and how you compare to other companies.
Goals let you measure the effectiveness of your visitor auto messages and see if people who saw your message took actions like signing up for your product or service.
Grab visitors' attention with the faces of your team and let them ask questions.
Chat in real-time with website visitors, complete with attachments and emoji.
Send targeted chats to visitors based on their activity.
Greet visitors to your website in their local language.
Send replies by email if a visitor leaves your website before you respond.
View, manage, and respond to all chats in a shared, collaborative team inbox.
See a visitor's website activity, conversation history, and more.
Loop in teammates and work together behind the scenes to answer questions.
Respond to common questions with canned, yet personalized replies.
Create groups of teammates and assign chats to the team best equipped to respond.
See conversation volume and understand how your auto messages are performing.
Reply to people on-the-go with Intercom apps for iOS and Android.
See Lite / Standard feature comparison
| Feature | Lite | Standard |
|---|---|---|
| Respond and chat to visitors in real-time |  |
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| Continue conversations by email if visitors leave | |
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| Receive and respond to messages to your Facebook page | |
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| Assign conversations to teams or teammates | |
|
| Use Notes and Mentions to collaborate with your team | |
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| View lead profiles with activity & conversation history | |
|
| Automatically convert lead profiles to user profiles when they sign up | |
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| Capture visitors’ email addresses | |
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| Create rules that trigger messages based on visitor behavior | |
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| Assign replies to auto messages to specific teams or teammates | |
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| Integrate with Salesforce | |
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| Manage teammate permissions | |
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| Unbranded Messenger | |
At Expensify, we use Acquire to engage prospects before they start a trial. We're seeing much higher engagement and higher quality conversations with serious prospects.