Ресурсы
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Union+Webster: The value of conscious consumers
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Forrester TEI Report Examines the ROI of Zendesk
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Getting started with Zendesk Talk
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Довольные клиенты, хорошие показатели
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6 Steps to Deploying Chat on Your Website
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Gartner: популярные сценарии использования и преимущества приложений для обмена сообщениями в области CRM, предназначенных для клиентов
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From Cost Center to Profit Center: the Potential ROI of Zendesk
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The mysterious case of ticket X
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11 Steps to a Better Customer Support RFP Document
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2017 retail and ecommerce customer service trends
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2017 technology trends in customer support centers
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3 Customer Service Lessons from Disney
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3 Keys to Building a Kindness Revolution
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3 Ways Customer Service Increases Your Sales
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5 Steps to Becoming a Beloved Company
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5 Ways Customer Support Can Lead the Customer Centricity Charge
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6 Tips for Building a Thriving Help Center
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7 Effective Keys to Transforming the Customer Experience
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7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
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7 Steps to Customer Experience Heaven
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7 strategies for turning angry customers into loyal fans
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7 tools for amazing every customer every time
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7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
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A guide to multi-channel customer support
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A panel discussion about the channel with the highest customer satisfaction
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A Retailer’s Guide to Getting Omnichannel Customer Service Right
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A Zendesk cheat sheet for picking your support solution
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Adding Zendesk Agents
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Agent Experience Guide
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Agent Life Cycle Guide
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An Enterprise Guide to 21st Century Customer Engagement
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Are surveys effective?
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Australia Omnichannel Survey
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Best in practice: what works in customer service
Инфографика
Better service through self-service
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Bright Ideas: Customer Stories
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Bright Ideas: HR Customer Stories
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Bright Ideas: IT Customer Stories
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Bright Ideas: Retail Customer Stories
Инфографика
Building customer loyalty
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BYOD Support
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C-TRON—a blast from the past
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Can Your Customers Find You Online?
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Companies Focus on Customer Retention
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Complaining Ain’t Easy
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Context matters: Strategies for empowering agents with more information
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Cookbook for the Customer-Centric Company
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Creating a great customer experience in any language
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Creating Moments of Magic for Your Customers—Today and Every Day
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Customer engagement with agile customer care
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Customer Experience Guide
Статья
Customer Service Advice – 16 Lessons Learned
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Customer service glossary
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Customer Service in the Retail Revolution
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Customer Service Skills You Need
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Роль службы поддержки клиентов в обеспечении высококачественного обслуживания в торговле
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Customer service: turning transactions into relationships
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Customer Support Tool Scorecard
Инфографика
Customers want to help themselves?
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Customizing Zendesk Insights
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Delivering high-impact phone support, featuring DonorsChoose
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Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
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Developer Spotlight: Automating tasks using the Zendesk API
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Do you really need a technical writer for your knowledge base?
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Download: The best hold music since ‘Careless Whisper’
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Effort and Conversion: An Inverse Relationship
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Effortless Customer Experience featuring Genesys
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Дайте своим клиентам возможность самим себя обслуживать
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Engaging with Students in the Modern World
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Fill the self-service gap
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Five trends impacting the enterprise IT help desk
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Forrester – 2016 eCommerce Predictions
Статья
Forrester Brief: Focus On Three New Service Experiences
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Forrester Names Zendesk a ‘Strong Performer’
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Отчет Forrester: шесть ключевых элементов активного чата
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Forrester Research: Use Digital Technologies to Improve Employee Engagement
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Forrester’s Predictions 2016: The eCommerce Gap Widens
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Forrester’s Top 10 Customer Service Trends for 2016
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Forrester’s Top 10 Customer Service Trends for 2016
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Forrester’s Trends 2015: The Future Of Customer Service
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Forrester’s Vendor Landscape: ITSM SaaS Solutions
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Forrester: Pinpoint opportunities for better customer service
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Forrester: Transform the Contact Center for Customer Service Excellence
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Forrester’s 2017 Customer Service Trends
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Gartner examines customer experience innovation for 2017
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Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement
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Прогнозы Gartner на 2016 г.: Обслуживание и поддержка клиентов
Статья
Прогнозы Gartner на 2017 г.: Обслуживание и поддержка клиентов
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Прогнозы Gartner на 2017 г.: Обслуживание и поддержка клиентов — Европа, Ближний Восток и Африка
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Gartner’s FrontRunners Quadrant for Help Desk Software
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Gartner’s The State of Customer Experience Innovation 2016: Customer Analytics Gets Critical
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Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel
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Gartner: CRM Applications Will Fail Without Customer Empathy
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Gartner: Knowledge Management Will Transform CRM Customer Service
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Gartner: Why You Need To Rethink Your Customer Self-Service Strategy
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Magic Quadrant для центров привлечения клиентов — отчет Gartner за 2015 г.
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Magic Quadrant для центров привлечения клиентов — отчет Gartner за 2016 г.
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Magic Quadrant для центров привлечения клиентов — отчет Gartner за 2017 г.
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Getting Schooled with Zendesk: EDU Customer Stories
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Getting Started with Net Promoter Score®
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Getting started with Zendesk Guide
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Привлечение клиентов расширяет возможности поддержки
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Guide to Integrating Zendesk and Salesforce
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Guided Demo of Zendesk Chat
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Happy Employees Means Happy Customers: Creating a World-Class Internal Culture
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How Businesses use Machine Learning for Customer Experience
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How Le Tote Uses Zendesk Chat and Support
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How Live Chat Helps Businesses and Consumers
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How Rapha Uses Zendesk
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How to Conquer Your Fear of Phone Support
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How to Defuse Even the Worst Customer Situations
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How to Deliver Better Customer Service This Year
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How to Grow Your Business with Proactive Chat Support
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How to hire the best customer service agents
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How to Keep Your Customers Coming Back
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How to Manage Your Amazing Customer Service Team
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How to Migrate Your Help Desk System
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How to move beyond email to the cloud
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How to Provide Global Support
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How to Provide Great Facebook Customer Service
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How to Provide Great Twitter Customer Service
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How to recover from a customer service fiasco
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How to Successfully Build and Manage a Virtual Team
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How Your Company’s Customer Service is Being Graded Online
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How Zendesk Does Customer Service
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ICMI report: Uncover the Hidden Profits in Your Contact Center
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IDC: Supporting Customer Experience Initiatives
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Illuminate NY: A Strategic Approach to Customer Engagement
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Illuminate SF: A Strategic Approach to Customer Engagement [replay]
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Improve employee satisfaction in just a few clicks
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In good company: Expand support beyond customer service
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Increase revenue with agile customer care
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Increase ticket priority via automation [pro tip]
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Increasing Loyalty with an Exceptional Customer Experience
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Industry Trends Webinar: The Future of Customer Service
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IT Service Desk Scorecard
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Key Benefits of Integrated Phone Support
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Killing phone support can kill your business
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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
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Maintaining World Class Customer Support in a Fast Growing Organization
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Making Multichannel Support Simple and Successful
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Manners Around the World
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Master High-Tech, High-Touch Customer Service
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Matchmaking in the cloud: a perfect marriage of sales and support
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Как оправдать надежды на многоканальную поддержку клиентов
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Ответ на новые потребности многоканальных клиентов
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Mobile Apps in the Enterprise
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Morning Mobile Phone Usage
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Multi-channel support made-to-order with Zendesk
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Nucleus Research: Zendesk yields high ROI for Trustpilot
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Omnichannel customer service report
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Omnichannel survey infographic
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One face of the brand customer support
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Online Retailers Have a Lot to Lose
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PCI Compliance and the Cloud
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Predicting customer satisfaction helps prioritize interactions and prevent churn
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Predictive Analytics, Machine Learning and Meaningful Customer Relationships
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Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps
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Protect Your IT Assets
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Providing great customer service through social media
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Roll out and manage multiple customer service channels
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Schedules in Zendesk Support
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Simplified IT Service Management
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Streamlining Customer Service with In-App Support Solutions
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The Apple Experience: Secrets to Insanely Great Customer Loyalty
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The Cult of the Customer – Turning Customers into Evangelists
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The Customer Service and Social Media Revolution
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The Evolution of Phone Support
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The Face of Your Company
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The good, the bad, and the ugly: the impact of customer service
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The History of Customer Support
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The impact of customer service on customer lifetime value
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Отчет об исследовании многоканального обслуживания клиентов
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The New Face of Customer Service
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The Power of Integrated Phone Support, Featuring Dorm Room Movers
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The Shifting Mindset: Why You Need to Prioritize HR Service Delivery
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The value of self-service
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The Zappos Experience: Creating a Customer Service Culture
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The Zendesk Customer Service Benchmark
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There’s a chat for that
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Это Zendesk
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Three hidden reasons why good people provide bad service
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Thriving in the Expectation Economy
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Top 3 Tips to Becoming a Profit Center
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Top customer experience with agile customer care
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True stories of customer service ROI
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Turning Difficult Moments into Positive Customer Experiences
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Turning Rants into Raves: How to Capture the Customer’s Heart
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Uncover the true value of your customer support organization
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United Kingdom omnichannel survey
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United States Omnichannel Survey
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Эффективное общение с вашими клиентами при помощи Zendesk
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What Airbnb customer service learned while rapidly scaling their support
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Чем может быть плоха поддержка клиентов?
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What’s New in Your Zendesk: Advanced Voice
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What’s New in Your Zendesk: Pack in the Productivity
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What’s the Secret to Providing a World Class Customer Experience
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What’s New in Your Zendesk: Establishing Innovation
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What’s New in Your Zendesk: Multibrand
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What’s New in your Zendesk: Scalable support
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Where are the happiest employees?
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Why are Customers Turning to Social Media?
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Why companies should invest in the customer experience
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Why CX, Why Now?
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Почему Zendesk
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Winning Customer Service
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Writing Great Emails to Customers: How Social Media Has Changed the Rules
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Your Customers Want Support Via Smartphone
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Zen Masters of Customer Service Webinars
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Zendesk Apps
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Zendesk Chat: Your customer engagement channel
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Zendesk customer satisfaction [pro tip]
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Zendesk Deep Dive: Customizing Insights Reports and Dashboards
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Zendesk Deep Dive: Dynamic Content and Localization
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Zendesk Deep Dive: Increase Productivity with Macros
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Zendesk Deep Dive: Managing Views
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Zendesk Deep Dive: Multibrand
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Zendesk Email Introduction
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Zendesk Embeddables: Bringing customer support directly to your customers
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Zendesk Feature Close-Up
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Zendesk Feature Close-Up: Triggers
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Zendesk for Salesforce Integration
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Zendesk Help Center
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Zendesk Insights: расширенная аналитика и отчетность
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Zendesk iPad App
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Zendesk Multibrand
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Обзор Zendesk
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Zendesk Product Demo
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Zendesk research: analytics
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Zendesk research: behavioral cues
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Zendesk research: customer satisfaction
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Zendesk research: customer self-service
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Zendesk research: live chat
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Zendesk research: Net Promoter Score® (NPS)
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Zendesk research: operational benchmarking
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Zendesk research: retail and the holidays
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Zendesk triggers
