mHelpDesk
Conheça o mHelpDesk
O mHelpDesk é uma solução de software fácil e poderosa para o seu negócio de trabalho de campo, automatizando tudo, desde o primeiro contato com o cliente até o pagamento. Os clientes recebem Leia mais ferramentas móveis e online incomparáveis em desempenho, confiabilidade e funcionalidade. As melhores ferramentas estão reunidas em um pacote extremamente fácil de usar e acessível, que não requer grandes investimentos iniciais. E os especialistas internos em produtos colocam você em funcionamento imediatamente. Ver menosQuem usa o mHelpDesk?
O mHelpDesk é perfeito para pequenas e médias empresas estabelecidas e em crescimento que precisam de melhor organização, acesso móvel e processos de agendamento e cobrança mais eficientes.
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Avaliações do mHelpDesk
Mark
Our experience has been extremely positive. No other company would go this far for a customer.
Comentários: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Vantagens:
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Desvantagens:
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Resposta do mHelpDesk
há 5 anos
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
Rita
Alternativas consideradas:
mHelpDesk
Comentários: Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Vantagens:
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Desvantagens:
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Resposta do mHelpDesk
há 3 anos
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
Manu
Good CRM with many features
Vantagens:
Good CRM with many features to completely handle the business
Desvantagens:
Need time to understand how it works, should be more user friendly.
Jessica
Easy to use
Vantagens:
Software is easy to use, and customer service is helpful when available.
Desvantagens:
Software is slow and also the monthly cost is expensive.
Saba
Review of mhelpfesk
Comentários: It's help me a lot it's easy and convenient for everybody
Vantagens:
Mhelp desk is a #1 easiest and most powerful software solution for your field services business.improve asset visibility moderate IT services.it allows u to transfer data from any computer or any device.
Desvantagens:
The main problem of this software is very slow
