mHelpDesk
Description de mHelpDesk
mHelpDesk est une solution logicielle simple et performante pour gérer votre activité de services de maintenance sur site. De plus, mHelpDesk automatise toutes les étapes, depuis le premier contact Lire la suite client jusqu'au paiement. L'éditeur fournit des outils mobiles et en ligne sans égal en termes de performances, de fiabilité et de fonctionnalité. mHelpDesk réunit tous les meilleurs outils en un progiciel abordable et extrêmement facile à utiliser qui ne nécessite aucun investissement initial important. De plus, une équipe de spécialistes produits se tient à votre disposition pour vous aider à être immédiatement opérationnel. Afficher moinsQui utilise mHelpDesk ?
mHelpDesk est idéal pour les PME qui ont besoin d'améliorer leur organisation, d'obtenir un accès mobile et de mettre en œuvre un processus de planification et de facturation plus efficace.
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Avis sur mHelpDesk
Mark
Our experience has been extremely positive. No other company would go this far for a customer.
Commentaires : We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Avantages :
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Inconvénients :
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Réponse de l'équipe de mHelpDesk
il y a 5 ans
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
Rita
Alternatives envisagées :
mHelpDesk
Commentaires : Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Avantages :
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Inconvénients :
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Réponse de l'équipe de mHelpDesk
il y a 3 ans
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
Manu
Good CRM with many features
Avantages :
Good CRM with many features to completely handle the business
Inconvénients :
Need time to understand how it works, should be more user friendly.
Jessica
Easy to use
Avantages :
Software is easy to use, and customer service is helpful when available.
Inconvénients :
Software is slow and also the monthly cost is expensive.
Saba
Review of mhelpfesk
Commentaires : It's help me a lot it's easy and convenient for everybody
Avantages :
Mhelp desk is a #1 easiest and most powerful software solution for your field services business.improve asset visibility moderate IT services.it allows u to transfer data from any computer or any device.
Inconvénients :
The main problem of this software is very slow
