mHelpDesk
Wat is mHelpDesk?
mHelpDesk is een eenvoudige en krachtige softwareoplossing voor je buitendienstbedrijf waarbij alles wordt geautomatiseerd, van het eerste klantcontact tot uitbetaling. Klanten profiteren van mobiele Meer informatie en online tools met ongeëvenaarde prestaties, betrouwbaarheid en functionaliteit. De beste tools zijn verpakt in een uiterst eenvoudig te gebruiken en betaalbaar pakket waarvoor geen grote investering vooraf is vereist. Bovendien zijn er interne productexperts beschikbaar om je meteen aan de slag te helpen. Minder informatieWie gebruikt mHelpDesk?
mHelpDesk is perfect voor gevestigde en groeiende kleine/middelgrote bedrijven die behoefte hebben aan een betere organisatie, mobiele toegang en efficiëntere plannings- en factureringsprocessen.
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mHelpDesk reviews
Mark
Our experience has been extremely positive. No other company would go this far for a customer.
Opmerkingen: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Pluspunten:
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Minpunten:
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Reactie mHelpDesk
5 jaar geleden
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
Rita
Overwogen alternatieven:
mHelpDesk
Opmerkingen: Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Pluspunten:
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Minpunten:
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Reactie mHelpDesk
3 jaar geleden
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
Manu
Good CRM with many features
Pluspunten:
Good CRM with many features to completely handle the business
Minpunten:
Need time to understand how it works, should be more user friendly.
Jessica
Easy to use
Pluspunten:
Software is easy to use, and customer service is helpful when available.
Minpunten:
Software is slow and also the monthly cost is expensive.
Saba
Review of mhelpfesk
Opmerkingen: It's help me a lot it's easy and convenient for everybody
Pluspunten:
Mhelp desk is a #1 easiest and most powerful software solution for your field services business.improve asset visibility moderate IT services.it allows u to transfer data from any computer or any device.
Minpunten:
The main problem of this software is very slow
