mHelpDesk
¿Qué es mHelpDesk?
mHelpDesk es una solución de software poderosa y fácil de usar para tu negocio de servicios externos, ya que automatiza todo, desde el primer contacto con el cliente hasta la recepción del pago. Los Leer más clientes obtienen herramientas online y para dispositivos móviles que no tienen parangón en rendimiento, fiabilidad y funcionalidad. Esta solución reúne las mejores herramientas en un paquete sumamente fácil de usar y asequible que no requiere una gran inversión inicial. Además, te ofrece expertos internos en los productos para que puedas comenzar a trabajar de inmediato. Mostrar menos¿Quién usa mHelpDesk?
mHelpDesk es perfecto para empresas pequeñas y medianas, tanto establecidas como en crecimiento, que necesitan una mejor organización, acceso móvil y procesos de facturación y programación más eficientes.
¿Tienes dudas sobre mHelpDesk?
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Opinones de mHelpDesk
Mark
Our experience has been extremely positive. No other company would go this far for a customer.
Comentarios: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Puntos a favor:
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Contras:
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Respuesta de mHelpDesk
hace 5 años
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
Rita
Alternativas consideradas:
mHelpDesk
Comentarios: Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Puntos a favor:
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Contras:
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Respuesta de mHelpDesk
hace 3 años
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
Manu
Good CRM with many features
Puntos a favor:
Good CRM with many features to completely handle the business
Contras:
Need time to understand how it works, should be more user friendly.
Jessica
Easy to use
Puntos a favor:
Software is easy to use, and customer service is helpful when available.
Contras:
Software is slow and also the monthly cost is expensive.
Saba
Review of mhelpfesk
Comentarios: It's help me a lot it's easy and convenient for everybody
Puntos a favor:
Mhelp desk is a #1 easiest and most powerful software solution for your field services business.improve asset visibility moderate IT services.it allows u to transfer data from any computer or any device.
Contras:
The main problem of this software is very slow
