mHelpDesk
What Is mHelpDesk?
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our Read more customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately. Read lessWho Uses mHelpDesk?
mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.
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Reviews of mHelpDesk
Mark
Our experience has been extremely positive. No other company would go this far for a customer.
Comments: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Pros:
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Cons:
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
mHelpDesk Response
5 years ago
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
Rita
Alternatives Considered:
mHelpDesk
Comments: Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Pros:
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Cons:
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
mHelpDesk Response
3 years ago
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
Manu
Good CRM with many features
Pros:
Good CRM with many features to completely handle the business
Cons:
Need time to understand how it works, should be more user friendly.
Jessica
Easy to use
Pros:
Software is easy to use, and customer service is helpful when available.
Cons:
Software is slow and also the monthly cost is expensive.
Saba
Review of mhelpfesk
Comments: It's help me a lot it's easy and convenient for everybody
Pros:
Mhelp desk is a #1 easiest and most powerful software solution for your field services business.improve asset visibility moderate IT services.it allows u to transfer data from any computer or any device.
Cons:
The main problem of this software is very slow
