SOCi

EASY! It's my one-stop shop for social and reputation!

良いポイント:

Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!

改善してほしい点:

Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!

I LOVE Soci

製品を使ってみた感想： Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.

良いポイント:

I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

改善してほしい点:

Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

Not ready for prime time

製品を使ってみた感想： If you are competent with social media management it can be a useful tool, but as opposed to how they market the product this is not for beginners. It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for companies that do not already employ trained marketers.

良いポイント:

It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you.

改善してほしい点:

It is glitchy and feels like a beta product even two years in.

Soci

製品を使ってみた感想： I've only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I thoroughly enjoyed using the program. Sometimes it seems a little to complex with the conversation, reputation, and creative features. I like that App is always accessible even if I have some minor issues. Overall, I enjoy Soci.

良いポイント:

I like the Scheduling Feature. I specifically like the ability to schedule all Social Networks at the same time.

改善してほしい点:

The Mobile App Soci Go is a little too difficult to use everyday. It's set up just like the website so navigation is easy but there seems to have a lot of glitches. I also do not like when a post is scheduled, to adjust the time you have to adjust the time for all the social medias individually vs together.

SOCi Solves Social

良いポイント:

The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.

改善してほしい点:

I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.