SOCi
What Is SOCi?
SOCi is the marketing platform for multi-location brands. We empower businesses like Ace Hardware, Sport Clips, & Anytime Fitness to scale marketing efforts across all digital channels in a way Read more that's brand directed, locally perfected, & data connected. As one central place to scale marketing, SOCi makes the impossible possible by enabling top brands & their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting their reputation. Read lessWho Uses SOCi?
We empower multi-location marketers to reach and engage their local customers, across 100s or 1000s of local search, social, and review pages.
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Reviews of SOCi
Danielle
EASY! It's my one-stop shop for social and reputation!
Pros:
Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!
Cons:
Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!
Mary Ann
Alternatives Considered:
I LOVE Soci
Comments: Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.
Pros:
I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.
Cons:
Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.
Verified Reviewer
Not ready for prime time
Comments: If you are competent with social media management it can be a useful tool, but as opposed to how they market the product this is not for beginners. It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for companies that do not already employ trained marketers.
Pros:
It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you.
Cons:
It is glitchy and feels like a beta product even two years in.
SOCi Response
last year
Thank you for taking the time to write this review. We certainly always hope to be helpful so I'm sorry to hear that hasn't been your experience thus far. We're always looking to grow and improve. If you have any ideas on how we could be more effective for you we would love your input. If there are any specific issues or workarounds you'd like assistance with, we would also welcome that opportunity. You can contact your CSM or our support at [email protected] Thank you again for your review.
Michaela
Soci
Comments: I've only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I thoroughly enjoyed using the program. Sometimes it seems a little to complex with the conversation, reputation, and creative features. I like that App is always accessible even if I have some minor issues. Overall, I enjoy Soci.
Pros:
I like the Scheduling Feature. I specifically like the ability to schedule all Social Networks at the same time.
Cons:
The Mobile App Soci Go is a little too difficult to use everyday. It's set up just like the website so navigation is easy but there seems to have a lot of glitches. I also do not like when a post is scheduled, to adjust the time you have to adjust the time for all the social medias individually vs together.
SOCi Response
3 years ago
Hi Michaela, Thank you for your honest review. We're delighted to hear that our scheduling tool has been a huge help and look forward to continually improving.
Jessica
Alternatives Considered:
SOCi Solves Social
Pros:
The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.
Cons:
I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.
