Motadata ServiceOps

Motadata ServiceOps

4.4 (32) Write a Review!

What Is Motadata ServiceOps?

Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more. The major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.

Who Uses Motadata ServiceOps?

SAARC, Middle East, Africa, SEA

Motadata ServiceOps Software - Asset Management in ServiceOps Motadata ServiceOps Software - Change Management in ServiceOps Motadata ServiceOps Software - Incident Management in ServiceOps Motadata ServiceOps Software - Knowledge Management in ServiceOps Motadata ServiceOps Software - Problem Management in ServiceOps

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Reviews of Motadata ServiceOps

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
47%
4
44%
3
9%
Write a Review! Read all 32 reviews
Gaurav
Gaurav
Co-Founder & CIO in India
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Great tool to monitor networks.

5.0 5 years ago

Pros:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Cons:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Gaurang
CSO in India
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Best Servicedesk tool for Mid Size organization

4.0 7 months ago

Comments: We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%.

Pros:

Motadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software.

Cons:

I think it would be better if they also include third party patching as part of patch management

Jaykumar
Jaykumar
Senior Manager in India
Verified LinkedIn User
Telecommunications, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Motadata EMS

3.0 4 years ago

Pros:

Easy of use. GUI KPI for over all infrastructure.

Cons:

Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.

Mayank
Mayank
Sr. Database Administrator in US
Verified LinkedIn User
Financial Services Software, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ease at finger tips for IT Pros

5.0 4 years ago

Pros:

Simplicity with full graphical view of organization.

Cons:

Linux based, maybe a little complex, but it's easy once you set it up.

Shane
Director in India
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing Product

5.0 6 months ago

Comments: Amazing Product

Pros:

Amazing Product to work with, it has all components for an Effective ITSM solutions

Cons:

None at this time - The Product works just superb

Read all 32 reviews

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