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Looking around at your team wondering when the motivation disappeared + how long it’s been gone? Follow these tips.http://buff.ly/2kW4Qhr
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"When problem mgmt needs investigation, knowing when to stop can be a difficult judgement call." – @SarahLahv http://buff.ly/2kkeNFF
#ITSM -
Here
@SarahLahav explains the 11 simple steps to follow to improve your IT services. http://buff.ly/2k2jDbY#SysAdmin -
How can you better reap the benefits of incident categorization? http://buff.ly/2kZcFlw
#servicedesk#helpdesk -
Is your knowledge base optimized for a great customer experience? http://buff.ly/2jzAiFj
#CEX#ITIL#ITSM -
Despite an initial goal of minimizing disruption to IT,
#Helpdesks have evolved to being so much more than that.http://buff.ly/2ktg7IC -
Do you have a poor understanding of the difference between incidents + problems? This might help. http://buff.ly/2kkm3kR
#ITSM -
When it comes to
#helpdesk reporting the important thing is to ensure you include info that your stakeholders need.http://buff.ly/2kk3L33 -
"A great
#helpdesk proactively communicates with their users to help keep them informed" –@SarahLahavhttp://buff.ly/2k2mbqC -
Do you even know how your users actually feel about the services you deliver? http://buff.ly/2kZf7sA
#ITHelpdesk#ITSM -
You may know and understand your SLAs, but what about your customers? http://buff.ly/2kvbCgm
#ITSupport#Helpdesk#ITSM -
When you tear up everything up + tell ppl to start working differently, you’re bound to stir up opposition. http://buff.ly/2ktaCdd
#ITSM -
The largest of companies need to have formalized
#ITsupport teams , but what about smaller teams?http://buff.ly/2kZ2UEb -
Top tip from
@StuartRance: Ensure that each + every one of your#helpdesk KPIs can be measured.http://buff.ly/2k2qNwN -
In unexpected circumstances a good
#helpdesk will need to break the rules.#ITSupport http://buff.ly/2k77mjg#techsupport -
"You need to pay attention to the business impact of whatever it is you're working on" –
@StuartRancehttp://buff.ly/2lnBNqz -
The
#helpdesk’s fundamental responsibilities don’t end when you put the phone down after a call. http://buff.ly/2kvqlaB#ITSupport -
Don't forget: a conversation is worth a thousand statistics. http://buff.ly/2kvhRk4
#ITSupport#ServiceDesk -
In this blog we explain how to get the most out of limited
#ITsupport resource. http://buff.ly/2luk1P0#Helpdesk -
If you want to know what isn’t working properly + how to fix it, ask the people doing the job. http://buff.ly/2kRUu4S
#ITSupport
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SysAid