SysAid

@sysaid

SysAid is an all-in-one IT service management tool that integrates all essentials directly into ONE service desk and asset management platform.

SysAid.com
Inscrit en mai 2009
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  1. il y a 10 minutes

    Do you have a poor understanding of the difference between incidents + problems? This might help.

  2. il y a 1 heure

    When it comes to reporting the important thing is to ensure you include info that your stakeholders need.

  3. il y a 3 heures

    "A great proactively communicates with their users to help keep them informed" –

  4. il y a 4 heures

    Do you even know how your users actually feel about the services you deliver?

  5. il y a 4 heures

    You may know and understand your SLAs, but what about your customers?

  6. il y a 5 heures

    When you tear up everything up + tell ppl to start working differently, you’re bound to stir up opposition.

    1 j'aime
  7. il y a 6 heures

    The largest of companies need to have formalized teams , but what about smaller teams?

  8. il y a 7 heures

    Top tip from : Ensure that each + every one of your KPIs can be measured.

  9. il y a 19 heures

    In unexpected circumstances a good will need to break the rules.

  10. il y a 20 heures

    "You need to pay attention to the business impact of whatever it is you're working on" –

  11. il y a 21 heures

    The ’s fundamental responsibilities don’t end when you put the phone down after a call.

  12. il y a 21 heures

    Don't forget: a conversation is worth a thousand statistics.

  13. il y a 22 heures

    In this blog we explain how to get the most out of limited resource.

  14. il y a 22 heures

    If you want to know what isn’t working properly + how to fix it, ask the people doing the job.

  15. il y a 23 heures

    Tip to better meet customer expectations: Understand what people expect

  16. il y a 24 heures

    Here are some examples of KPIs a could use to indicate whether they're achieving the objectives.

  17. il y a 24 heures

    "While the roles are different between the incident + problem teams, it doesn’t mean the people have to be."

  18. 9 févr.

    3 tips for building a ecosystem that keeps your end users satisfied.

  19. 9 févr.

    Have you considered gamifying your metrics to help motivate your team to hit their KPIs?

    1 Retweet 1 j'aime
  20. 9 févr.

    Do you know what the role of the ECAB is when it comes to change management? explains.

    1 Retweet 1 j'aime

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