Onboarding Services
Get your team up and running with Intercom, fast
Individual
1:1 onboarding sessions
FORMAT
- 1x one-hour training session
TOPICS
Choose 1 topic from:
- Admin training
- Data planning
- Messaging strategy
- A/B testing messages
- Customer support best practices
- Product research best practices
- User onboarding best practices
- Workflow optimization
Team
Tailored onboarding plans for up to two teams
FORMAT
- 1x 30-minute planning session
- 3x one-hour training sessions
- 30 days of Priority Customer Support
- Assigned Customer Advocate
TOPICS
Choose 3 topics from:
- Admin training
- Data planning
- Messaging strategy
- A/B testing messages
- Customer support best practices
- Product research best practices
- User onboarding best practices
- Workflow optimization
Enterprise
Custom education and deployment plans for your company
FORMAT
- 1x one-hour planning session
- 5x one-hour training sessions*
- 90 days of Priority Customer Support
- Assigned Sr. Customer Advocate
- Assigned Customer Support Engineer
*additional sessions available
TOPICS
Choose 5 topics from:
- Admin training
- Data planning
- Messaging strategy
- A/B testing
- Customer support best practices
- Product research best practices
- User onboarding best practices
- Workflow optimization at scale
- Change management