The free platform for customer intelligence
Customers are the foundation of your internet business
Get started with our simple snippet of JavaScript or easy to install SDK's for iOS and Android.
See who your customers are and what actions they do or don’t take in your app.
Filter customers by the actions they take, and create live segments based on them.
Get a complete picture of every customer, including their location, activity, social profiles, and more.
Now you know your customers, use our products to communicate with them in targeted, personal ways—in one place.
Chat with visitors to your website in real-time, capture them as leads, and convert them to customers.
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Send targeted email and in-app messages to onboard new users, announce new features, and re-engage people that slip away.
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Get feedback from the right customers at the right time with targeted in-app and email messages—triggered by time or behavior.
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Let customers ask for help and get support inside your app, and by email. See live customer profiles and help them better in a shared inbox.
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Check out “Maintaining a direct line to customers with Intercom” by Sahil Parikh, founder of Brightpod, on why customer communication is something you should manage personally with care if you want to build a business that will last.
I remember the moment we turned on Intercom – as the map of our customers began to populate in real time, we literally high fived! We immediately saw user behavior patterns that would’ve taken lots of engineering work to discover.