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Ask the right customers to get quality feedback in your app & by email

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CORE FEATURE

Meet the Intercom Messenger

The modern, personal way to communicate with people on your website and customers in your web and mobile apps.

New Conversation

ProjectMap Team

Active in the last 15 minutes

  • Greg

  • Danny

  • Steven

Ask us anything or share your feedback. We will answer you as soon as we are online. Thanks :)

Can I invite teammates on the free trial? Delivered. Not seen yet.
Hi there, you can invite up to five teammates 😃 Just now
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Megan
Ryan
Marshall
Intercom Team
Ask us anything. We'd love to hear what brought you to Intercom!
Meet the intercom messenger
Meet the intercom messenger

Helping thousands of web and mobile businesses communicate with millions of customers

Connect personally, at scale

Make it clear to people on your website and customers in your product that there are real people on the other side.

chat with visitors live on your website

Profile cards

Show the names and avatars of the last three active people at your company.

chat with visitors live on your website

Respond in real-time, later on, or from anywhere

Conversations naturally happen over time in different places. Intercom doesn't constrain you to a single session or device.

Asynchronous messaging

Start a conversation, chat in real-time, or respond later.

send messages asynchronously
Asynchronous messaging

Start a conversation, chat in real-time, or pick up the conversation later.

Web, mobile, & email

Begin a conversation on your desktop, continue from your mobile device, or by email.

works on multiple platform
Web, mobile, & email

Begin a conversation on your desktop, continue from your mobile device, or by email.

Manage expectations with transparency

Give customers obvious cues when you’re there and when you aren’t–never leave them in the dark.

Read receipts

Let customers know when their message has been seen and when it hasn’t.

read receipts when message is seen
Read receipts

Let customers know when their message has been seen or not.

Message responder

Welcome customers or give them a heads up when you are away.

auto reply to help capture user emails
Message responder

Welcome customers or give them a heads up when you are away.

App & teammate presence

Show customers how recently you or a member of your team was last active.

activity reports to give users expectations
App & teammate presence

Show customers how recently you or a member of your team was last active.

Inject life into your conversations

Talking to customers doesn’t have to be dull and boring. Why type it when you can show it.

Emoji + stickers

A picture can mean a thousand words—express yourself.

  • smiling emoji
  • heart emoji
  • peace emoji
  • rocket emoji
  • poo emoji
  • cat emoji
  • smiling emoji
  • heart emoji
  • peace emoji
use emojis and stickers in conversations
  • smiling emoji
  • heart emoji
  • peace emoji
  • rocket emoji

The Intercom Messenger works across all of your
apps—web, iOS and Android

many operating systems supported - desktop, ios, android

All the features you need

Admin presence

Customers can see if you are online and when you were last active.

Read receipts

Simple cues to let customers know whether to expect a response in real-time or not.

Real-time messaging

Typing indicators and real-time delivery bring conversations to life.

App profile card

Avatars and names of your last three active teammates.

Conversation history

Customers always have full context and can respond when they are ready.

Attachments

Attach documents, screenshots, and files to your conversations.

Customization

Match the Intercom Messenger to the look and feel of your app and website.

Message responder

Let people know when to expect a response when you can’t reply immediately.

Localization

Greet visitors to your site and user of your app in their local language.

Perfect for every job

The Intercom Messenger works across Intercom's products for live chat, customer feedback, and support.

Live chat

Acquire

Chat with visitors on your website

LEARN MORE

Customer feedback

Learn

Get feedback inside your app

LEARN MORE

Customer support

Support

Help customers inside your app

LEARN MORE