Combine your chat transcripts with all forms of structured and unstructured data, and deliver actionable insights that empower a wide range of management initiatives.
LivePerson's live chat solution coupled with LivePerson’s Analytic Driven Engagement (ADE) has allowed ToolStop to increase order values and achieve higher conversion rates.
Newark/element 14 deployed LP Marketer to run targeted onsite marketing campaigns that have increased overall order values and improved conversion rates.
Knowledge Ontario, sought to combine and expand their services to students and the general public by providing research assistance by live chat using LivePerson.
CCD utilized LivePerson’s live chat solution to improve engagement with students while also reducing call volumes as enrollment was climbing which lead to more inquiries.
Michael Sullivan, Director of MercerOnline at Mercer Community College, discusses how live chat provides customer service to the growing number of online students.
Advocates—for both the NDVH and LoveIsRespect channels—now conduct approximately 8,000 live chat conversations per month with an 80 percent user satisfaction rate.
Snapfish optimized the deployment of LivePerson's live chat, which allows the company to target high-value customers and also gain insights to improve customer experience.
Learn how financial institutions can drive sales and enhance customer service by introducing an element of personal service into their online customer experience.
LivePerson Partner Knoah Solutions identifies the features their chat agent team finds most useful in meeting the stringent requirements of its customers.
In 2001, industry veterans Sri Myneni and Ralph Barletta co-founded Knoah Solutions, a provider of multi-channel contact center outsourcing services from delivery centers in the United States and India.
Moosejaw delivers a more holistic approach to digital engagement with proactive chats, targeted campaigns, and unique avatars that convey the company’s culture.
“Grâce à LivePerson, nous pouvons rapidement mettre en place plusieurs campagnes de bannières en même temps. La solution répond parfaitement à nos attentes : flexible, rapide et efficace.” — Thomas Courjeault, Directeur Marketing, Sunweb
Martin Senn, COO, discusses how upgrading to the new LiveEngage platform has increased average order values, raised conversion rates, and improved efficiency.
Since deploying LivePerson's LiveEngage platform, Discount Tire Direct has increased average order values, improved conversion rates, and with the help of Predictive Targeting, also achieved higher chat acceptance rates.
Discount Tire Direct has increased average order values, improved conversion rates, and with the help of Predictive Targeting, also achieved higher chat acceptance rates.
After deploying the LivePerson LiveEngage platform, Inkkas improved conversion rates and order values, while increasing online conversations to 6,500 per month.
Chad Caudill, Director of Customer Service and Warehouse Operations and Jerry Hoopfer, Customer Service Manager, discuss how live chat is driving sales, increasing engagement, and helping deliver the company’s unique in-store culture online.
John Ridge, Contact Center Director for Home Properties, discusses improving customer service, reducing call volume, and instantly addressing resident issues with LivePerson’s live chat solution.
