Tracx brings digital engagement (LivePerson) into their social media platform and provides actionable insights to expand brand properties and revenue for their impressive list of clients.
Digital engagement is part of the SWARM Banking® methodology that Extraco Consulting uses when helping banks to retool how they engage with their customers.
AFNI has grown into a multi-channel solution with a new generation of customers requiring analytics and innovation, which they are providing by offering LiveEngage as part of their solution.
Extraco Banks extends its unique and highly effective in-banking customer experience to the digital channel using LivePerson LiveEngage and Jack Henry & Associates.
Jason Daigler, Manager of Online Product Management at Home Depot, discusses best practices for creating a variety of campaigns to cater to different customer segments.
Learn how financial institutions can drive sales and enhance customer service by introducing an element of personal service into their online customer experience.
LivePerson Partner Knoah Solutions identifies the features their chat agent team finds most useful in meeting the stringent requirements of its customers.
Newark/element 14 deployed LP Marketer to run targeted onsite marketing campaigns that have increased overall order values and improved conversion rates.
Since deploying LivePerson in 2007, which eventually covered 12 different lines of business, Intuit has witnessed a 25% increase in conversion rates and 20% improvement in customer satisfaction scores.
Mantra Group improves the online engagement experience with the help of LivePerson's live chat solution which handles an average of 2,400 chats per month.
Sun Life Direct realized that it needed to offer an online service to its customers, comparable to its offline one, and maintaining high customer service standards was key to this.
Personalized messages and offers generate an incremental conversion rate of 35% on average across targeted segments, resulting in a lift in total sales of 14%.
