Vad är Trengo?
Trengo ökar teamets produktivitet och effektiv kundkommunikation genom att förena alla kommunikationskanaler i en gemensam inkorg.
Ta emot meddelanden från e-post, Facebook Messenger, WhatsApp, SMS, röst, livechatt och många fler på ett centralt ställe.
Vem använder Trengo?
Trengo passar alla företag, nystartade eller etablerade företag som vill arbeta och kommunicera effektivt med leads, kunder, team och kollegor. Trengo är lätt att använda och förstå.
Var kan Trengo användas?
Om leverantören
- Trengo
- Belägen i Utrecht, Nederländerna
- Grundades 2015
Support för Trengo
- Telefonsupport
- Chatt
Språk
engelska, nederländska, spanska
Prissättning av Trengo
Startpris:
- Erbjuder en gratis provperiod
- Ingen gratisversion
Trengo har ingen gratisversion men erbjuder en gratis testversion. Trengobetald version börjar på 15,00 €/månad.
Prisplaner få en gratis provperiodOm leverantören
- Trengo
- Belägen i Utrecht, Nederländerna
- Grundades 2015
Support för Trengo
- Telefonsupport
- Chatt
Språk
engelska, nederländska, spanska
Trengo videor och bilder
Funktioner i Trengo
Trengo Hitta alternativ 2021 - Capterra Sverige
Recensioner av Trengo
Frits
Very nice messaging app
Kommentarer: Our clients are helped through various channels, served by Trengo
Fördelar:
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
Nackdelar:
They changed their pricing plan, with a half year for existing customers.
Christ
Useful tool in organisations
Kommentarer: Good, good support.
Fördelar:
Integration of several communication channels
Nackdelar:
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Övervägda alternativ: Microsoft 365
Anledningar att byta till Trengo: The integration of communication channels and use within a team.
Laurien
A nice program
Kommentarer: A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
Fördelar:
I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
Nackdelar:
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Svar för Trengo
för 3 år sedan
Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk
Tim
Great feature richt and easy to use software that saves time
Kommentarer: Trengo saves us time, brings us closer to our customer and shortens response times.
Fördelar:
Everthing in one place with an interface that works like a charm and looks good too.
Nackdelar:
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Lars
Its a great tool that saves me a lot of time!
Fördelar:
Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
Nackdelar:
I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
