Trengo
Czym jest Trengo?
Discover Trengo, the customer service software that unifies all messaging channels into one single view. Answer messages from traditional channels like Email, VoIP and SMS; but also modern channels Czytaj dalej like WhatsApp, Facebook Messenger, Instagram DM's, Twitter, Website chat, Google Business messages, WeChat & Telegram from one platform. Use the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel. Make customer communication easy. Czytaj mniejKto korzysta z produktu: Trengo?
Trengo is the leading customer service software for Small and Medium-sized Businesses. Active in a variety of industries like e-commerce, automotive, travel, and many more.
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Trengo – Recenzje od zweryfikowanych użytkowników
Frits
Very nice messaging app
Komentarze: Our clients are helped through various channels, served by Trengo
Zalety:
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
Wady:
They changed their pricing plan, with a half year for existing customers.
Christ
Rozważane rozwiązania alternatywne:
Useful tool in organisations
Komentarze: Good, good support.
Zalety:
Integration of several communication channels
Wady:
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Laurien
A nice program
Komentarze: A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
Zalety:
I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
Wady:
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Odpowiedź sprzedawcy: Trengo
3 lata temu
Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk
Tim
Great feature richt and easy to use software that saves time
Komentarze: Trengo saves us time, brings us closer to our customer and shortens response times.
Zalety:
Everthing in one place with an interface that works like a charm and looks good too.
Wady:
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Lars
Its a great tool that saves me a lot of time!
Zalety:
Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
Wady:
I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
