Trengo
Conheça o Trengo
O Trengo aumenta a produtividade da equipe e a comunicação eficiente com o cliente ao unificar todos os canais de comunicação em uma caixa de entrada colaborativa. Receba mensagens de e-mail, Leia mais Facebook Messenger, WhatsApp, SMS, voz, bate-papo ao vivo e muito mais em um local central. Ver menosQuem usa o Trengo?
O Trengo é adequado para todas as empresas, de startups a grandes corporações, que desejam trabalhar e se comunicar com eficiência com leads, clientes, equipes e colegas. O Trengo é fácil de usar e entender.
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Trengo
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Avaliações do Trengo
Frits
Very nice messaging app
Comentários: Our clients are helped through various channels, served by Trengo
Vantagens:
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
Desvantagens:
They changed their pricing plan, with a half year for existing customers.
Christ
Alternativas consideradas:
Useful tool in organisations
Comentários: Good, good support.
Vantagens:
Integration of several communication channels
Desvantagens:
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Laurien
A nice program
Comentários: A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
Vantagens:
I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
Desvantagens:
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Resposta do Trengo
há 3 anos
Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk
Tim
Great feature richt and easy to use software that saves time
Comentários: Trengo saves us time, brings us closer to our customer and shortens response times.
Vantagens:
Everthing in one place with an interface that works like a charm and looks good too.
Desvantagens:
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Lars
Its a great tool that saves me a lot of time!
Vantagens:
Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
Desvantagens:
I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
