Trengo

Very nice messaging app

Comentarios: Our clients are helped through various channels, served by Trengo

Puntos a favor:

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Puntos en contra:

They changed their pricing plan, with a half year for existing customers.

Useful tool in organisations

Comentarios: Good, good support.

Puntos a favor:

Integration of several communication channels

Puntos en contra:

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Alternativas consideradas: Microsoft 365

Razones para cambiar a Trengo: The integration of communication channels and use within a team.

A nice program

Comentarios: A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Puntos a favor:

I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Puntos en contra:

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Great feature richt and easy to use software that saves time

Comentarios: Trengo saves us time, brings us closer to our customer and shortens response times.

Puntos a favor:

Everthing in one place with an interface that works like a charm and looks good too.

Puntos en contra:

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Its a great tool that saves me a lot of time!

Puntos a favor:

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Puntos en contra:

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier