Infobip

Infobip

Comentários: De forma geral, é um ótimo sistema e tem atendido as demandas que preciso.

Vantagens:

Tem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema.

Desvantagens:

Em alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema.

Quite good with SMS marketing

Vantagens:

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

Desvantagens:

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.

Easy to use, once you get a hang of it

Comentários: Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Vantagens:

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Desvantagens:

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Complete Platform

Comentários: So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Vantagens:

Complete suite of email, sms, push notification features.

Desvantagens:

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Outstanding Sms Marketing Platform

Comentários: It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Vantagens:

Currently using this platform for marketing SMS and push notification features for our core banking system.

Desvantagens:

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.