Infobip
Cos'è Infobip?
Infobip è una soluzione di riferimento a livello mondiale nella comunicazione omnicanale che aiuta i marchi a creare relazioni significative con i propri clienti su vasta scala. Questa piattaforma Scopri di più di comunicazione fornisce un'ampia gamma di soluzioni, canali di messaggistica e strumenti per il coinvolgimento avanzato dei clienti, la sicurezza, l'autenticazione, il supporto e la fidelizzazione. Mostra menoChi utilizza Infobip?
Dal settore bancario alla fintech e all'assicurazione, dalla promozione alla fidelizzazione e ai marchi on demand, questa soluzione ti aiuta a costruire relazioni a lungo termine con i clienti, consegnare messaggi e soddisfare la domanda e le aspettative dei clienti.
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Recensioni su Infobip
Ahmad Idzuan
Quite good with SMS marketing
Aspetti positivi:
Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.
Aspetti negativi:
The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.
Risposta di Infobip
anno scorso
Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.
Sylvia
Easy to use, once you get a hang of it
Commenti: Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.
Aspetti positivi:
Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.
Aspetti negativi:
I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.
Risposta di Infobip
2 anni fa
Thank you for the review!
Chin Han
Complete Platform
Commenti:
So far quite smooth.
No complaints is a good thing meaning it is stable. :)
Aspetti positivi:
Complete suite of email, sms, push notification features.
Aspetti negativi:
Cost slightly high. Huge corporations can bring cost down but they need a dev team.
Risposta di Infobip
2 anni fa
Thank you for the review!
Eva
Outstanding Sms Marketing Platform
Commenti: It's a great tool for marketing purposes, but they should improve on the response time on issues raised
Aspetti positivi:
Currently using this platform for marketing SMS and push notification features for our core banking system.
Aspetti negativi:
The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.
Risposta di Infobip
2 anni fa
Thank you, Eva! We will forward your feedback to our experts.
Christopher
Easy to use product
Commenti: Very comprehensive but easy to use portal.
Aspetti positivi:
Currently only using the sms feature which is super easy to use
Aspetti negativi:
The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up
Risposta di Infobip
2 anni fa
Hi Cristopher, thank you for taking the time to leave a review!
