BuildOps

Excellent Software for Growing HVAC Businesses

Comentarios: Preventative maintenance agreements, evaluations, and monitoring - makes it easier to know where we are at any given time rather than having to look in several places.
It's also improved by having excellent integrations with our accounting program.

Puntos a favor:

BuildOps has helped us grow in a variety of ways. We were initially drawn in by the reporting and automation features. We've gained a lot of insight into our business, which has helped us enhance our dispatching, agreements, and tracking to become a better run company. Above all, the customer assistance and training are excellent.

Contras:

Our sales process doesn't quite map to the software out of the box. This might be unique to us but we've found workarounds.

Commercial and Residential HVAC/R company

Comentarios: Equipment info requirred
Drive time clock
Partnership agreements
Staff and programmers very great service

Puntos a favor:

Inventory management Ease of use Can not skip steps being a tech Can not clock out without necessary info

Contras:

none at this time. We all are excited to have this software

Comfort Indoor Solutsion

Comentarios: Very good, just getting used to it.

Puntos a favor:

The customer service is excellent. [SENSITIVE CONTENT] , our implementation manager was exceptional in supporting us. He answered all my questions, the demos and explanations were clear and extremely helpful, and he was there whenever I needed him.

Contras:

I think the integration to this software is difficult, especially for employees who are not used to using project management software. There are lot of functions and things dependent on other inputs.

Great software for the price

Puntos a favor:

I liked the buckets until the latest update. It was easier to keep track of what jobs needed to be billed out. The new update doesn't keep track as well as the buckets did.

Contras:

The only issue I have with BuildOps is after 50 visits the system will start to load slower. Has some kinks but don't they all!!

New to BuildOps

Comentarios: Customer service has been BEYOND EXCEPTIONAL. From [SENSITIVE CONTENT] with our onboarding to working with [SENSITIVE CONTENT] now, we never feel like we are on an island and they are always quick to respond and willing to help with even the simplest or craziest requests.

Puntos a favor:

Scheduling is crucial for us, knowing where everyone is and status of job is critical. Assets tracking and integration w/ QBO were main selling points. Ease of use for technicians while still meeting customers requirements cinched it.

Contras:

**Ability for technicians to look at job history using mobile app. Mobile App doesnt work with surface pro. Sorting Jobs/Visits by Issue Description. Unable to color code status/tags. Office/desktop unable to assign photo to asset. A 1 page leak check form for customer turned into multiple pages when build in BuildOps. Would be great if form could be built to mirror original form.