Aircall
Hvad er Aircall?
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 100+ CRM, Helpdesk, and other critical business tools to surface the Læs mere information your reps need to be successful, when they need it. Join 15,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. Læs mindreHvem bruger Aircall?
Companies using the phone to conduct business (sales or support) on a daily basis.
Er du i tvivl om Aircall?
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Aircall
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Anmeldelser af Aircall
Jisselle
I love AirCall, been using it for over four years now!
Kommentarer: I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.
Fordele:
AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.
Ulemper:
I have no complaints, it's the best VOIP service I've used.
Svar fra Aircall
for 7 måneder siden
Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall
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Overvejede alternativer:
Aircall has great features!
Fordele:
We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.
Ulemper:
The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.
Daisy
Experience on Aircall integrated with Hubspot and Planhat
Fordele:
Our Sales team started more than 2 years ago with a test and we continued. We find Aircall easy to answer the phone and is there a high-quality connection. Our Sales team uses the Hubspot integration. Since 2 years our CSM and onboarding team are using Aircall to call customers.We use a Planhat - Aircall integration, however the automated log only includes the duration of the call and not the notes. We have different numbers per country presence.
Ulemper:
Passing calls between departments is not good arranged. We have customers in Spain, but no local address/office so this caused issues because of no proof of address.
Svar fra Aircall
for 3 uger siden
Hi Daisy, thank you for your review! We are glad that you're making good use of our integrations. Regarding your local address issue in Spain, we apologize for this inconvenience. Unfortunately, this is a compliance issue and nothing that Aircall or our competitors have any control over. If, however, you're able to register your business in Spain, this could be an option for you going forward. I recommend you consult our Customer Success team to understand your options. - Best, Max from Aircall
John
Worst CSM rep and billing cancellation process. Beware!
Fordele:
Not applicable. I DO NOT recommend Aircall to any small business.
Ulemper:
Integration with Hubspot is very limited and the sync does not properly work every time. After I expressed my disappointment about the integration and the high price I was paying, my CSM rep [SENSITIVE CONTENT] seemed more interested in locking me into a longer-term contract to lower my fees rather than helping me fix the root cause.
Svar fra Aircall
sidste måned
Hi John, I'm sorry that you had a negative experience working with our team and HubSpot integration. It is never our intention to make you feel unsupported, so for this, we sincerely apologize. I have contacted your CSM to see what we can do to help you out here. In the meantime, I encourage you to take some time to review a recent webinar we held on how to better use our HubSpot CRM integration (linked here: aircall.io/on-demand). I promise you it is worth the watch and you will probably learn some helpful tips you might not have known before. - Thanks, Max from Aircall
Daniel
Overvejede alternativer:
Aircall is the easiest system as well as the best value for money.
Kommentarer: Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies.
Fordele:
What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform.
Ulemper:
The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update.
Svar fra Aircall
for 3 måneder siden
Hi Daniel, Thank you for sharing your feedback with us! Wonderful to hear how Aircall is positively impacting your team's day-to-day. If you ever need assistance with your account, please don't hesitate to reach out to our teams. Best, Leslie from Aircall
