Anmeldelser af Pipedrive

“Intelligent CRM for Your Sales Team”

Kommentarer: Pipedrive is a sales-oriented customer relationship management solution that help you store massive lead information. With over 100,000 companies using Pipedrive daily, sales managers are allured by the visual design and robust interface. When using Pipedrive, everything is in one platform, allowing your marketing team to spend most of their day creating relationships and building sale pipelines.

Fordele:

Pipedrive is really great at managing contacts. They have an email software with templates that is very useful for me.

Ulemper:

They could have better customer support. I sent them a message regarding their search bar and they didn’t address the issue correctly.

Pipedrive: A Comprehensive Tool for Managing Customer Relationships, Tracking Sales, and Organizing

Kommentarer: Overall, it is a great tool for businesses of any size that need to manage customer relationships, track sales, and organize marketing campaigns.

Fordele:

It offers a lot of features that can be used to help manage customer relationships, track sales, and organize marketing campaigns. It is a great tool for managing customer relationships because it allows you to keep track of all customer information and interactions in one place. It also allows you to set up automated tasks, follow-ups and reminders, as well as track all sales activities. Additionally, it offers a variety of analytics and reporting tools to help you gain insights into your sales process.

Ulemper:

It is not very user-friendly, especially for those who are new to the software. Also, it is quite expensive and updates can be slow. However, if you are willing to invest in the software, it can be beneficial for managing customer relationships, tracking sales, and organizing marketing campaigns.

A Powerful Tool for Organizing and Prioritizing Sales

Kommentarer: All in all, I have found Pipedrive to be an incredibly useful tool for managing and tracking my sales pipeline. The features are comprehensive and the customization options allow you to tailor the platform to your own needs. The cost can be a bit prohibitive, but if you are looking for a powerful sales tool, Pipedrive is definitely worth considering.

Fordele:

Pipedrive has been an incredibly helpful tool for helping me to organize and prioritize my sales. It has a really intuitive design that makes it easy to use and the customizable options allow you to tailor the platform to your own specific needs. The analytics and reporting features are also very comprehensive and provide valuable insights into our sales pipeline.

Ulemper:

One downside to using Pipedrive is that the cost can be quite steep, especially if you want to unlock all the features. Additionally, there are some issues with the user interface that can be confusing at times.

Fast, Simple to Set Up, Intuitive Pipelines

Kommentarer: Excellent. When I try a software, give up and try to find an alternative then come back - I know it’s good. No other tool really measures up to this, and even though there are other software that do the same thing - the interface on this wins in every way.

Fordele:

I love how easy this was to set up. It took less than 15 minutes to upload my students & set up multiple pipelines to track their progress.

Ulemper:

The billing was a little hard to navigate. I signed up months ago, but when the free trial was over somehow I was placed on the most expensive plan and when I reached out about it I was not given steps to downgrade, so I gave up. I tried doing this in Airtable & Hubspot - both took too much time 8 energy and had more steps then pipedrive. This time I figured out on my own how to set myself up with the most inexpensive plan to start, which is $19.

Overvejede alternativer: HubSpot Marketing Hub

Grunde til at vælge Pipedrive: Active campaign was just too clunky, and felt really heavy and cumbersome to use. I prefer lightweight, fast, easy to set up and use tools that make me happy when I use them.

Ændret fra: ActiveCampaign

Grunde til at skifte til Pipedrive: Faster & much more simple! I tried to set this up in hubspot and it required at least 5 more steps for every program and course I was setting up. Too many steps is an automatic no for me. Pipedrive has no steps to set up, just type into template,m!

Maximizing Productivity with Pipedrive

Kommentarer: I've been using Pipedrive as a CRM for my small business for the past year, and I'm really happy with the results. It's simple for me to track and manage my sales pipeline because to the platform's user-friendly and straightforward design.The ability to customise Pipedrive is one of the features I value the most. I may modify the platform to meet the particular requirements of my company, including by adding custom fields and making unique views and reports.Additionally, the seamless connectivity with other programmes, such Google Calendar and email platforms, has streamlined my routine.Overall, Pipedrive is a fantastic option for anyone searching for a dependable CRM solution for their company. I have seen a good effect on my bottom line as a result of it helping me to keep organised and on top of my sales targets.

Fordele:

1. Interface that is simple and easy to use: Pipedrive features an intuitive interface that is user-friendly and makes it simple for users to get started and quickly master using the platform.2. Customizable: Pipedrive users can add custom fields, design unique views, and create bespoke reports to match the particular requirements of their businesses.3. Integration with other tools: Pipedrive has a number of other tool integrations, including with Google Calendar and email systems, which helps to improve workflow and productivity.4. Task and activity management: Users can stay organised and on top of their activities with the help of Pipedrive's powerful task and activity management tools, which include the option to set deadlines and reminders.5. Sales forecasting: Users may predict future sales and make wise business decisions using Pipedrive's sales forecasting features.

Ulemper:

Pricing: Compared to other CRM products on the market, some users may find Pipedrive's pricing to be on the expensive side.Limited integrations: Pipedrive does integrate with a number of tools, but there aren't as many as there are with other CRMs.Lack of some features: Some customers might discover that Pipedrive is deficient in some functionality, such as sophisticated project management or customer support facilities.Pipedrive has limited customization choices, so while it does offer some, some users may not find them to be very accommodating.Complexity: A small learning curve may be necessary for some users to properly utilise all of the platform's features.

Overvejede alternativer: Zoho CRM

Grunde til at skifte til Pipedrive: Task and activity management: Users can stay organised and on top of their activities with the help of Pipedrive's powerful task and activity management tools, which include the option to set deadlines and reminders.

One CRM to rule them all

Kommentarer: My fav. CRM

Fordele:

Super easy to use, well prices. I think the biggest advantage for my team is the reporting module - easy to customise reports.

Ulemper:

Maybe it could have more fancy stuff to help generate/manage leads from the marketing perspective. It simply could have more features around lead generation or maybe some AI to help us get more out of our leads (more deals)

Overvejede alternativer: Salesforce Sales Cloud

Grunde til at vælge Pipedrive: We needed more complex reporting. The price was lower too

Ændret fra: HubSpot CRM

Grunde til at skifte til Pipedrive: Less complex, easy to use, price

Ultimate CRM for B2B Business

Fordele:

Earlier we were using Freshsales but the pipeline which is built in the Pipedrive gives us the best clarity of the deals moving in the various stages of the pipeline. The insights moreover provide very valuable inputs which can be used as a benchmark for our sales representatives.

Ulemper:

They addons like lead booster, chatbots and forms as paid addons which should be a part of the main pipedrive paid plan.

Pipedrive helps to keep me on task & organized

Kommentarer: Excellent and have had a couple of issues (not huge) over the years and their online Chat has helped tremendously to solve my issues.

Fordele:

The software is easy to use and implement and helps to keep me organized on my daily activities

Ulemper:

Took awhile to learn how to use but I had a younger person help me set it up as I am 69 years old and not computer savvy like today's young people

Great CRM for those seeking budget solution with great funcionality

Kommentarer: 10/10 it is a great value solution. Highly recommend Small to Medium enterprises and Startups to use it.

Fordele:

It is really easy to start using, everything can be done by yourself no need for the onboarding team.

Ulemper:

It used to be a lot less complex. Recently they have expanded platform functionalities, but those seem rather irrelevant for our needs.

Overvejede alternativer: Zoho CRM og HubSpot CRM

Grunde til at skifte til Pipedrive: I was recommended to use this solution for a quick and simple system.

Great tool with a room for improvement

Fordele:

Functionalities, rol administration and workflows are great. The suite has a lot features and probably you'll use half of them, half of the time. Either way, they are great for eventual use.

Ulemper:

The user experience is kind of out of date and that part not only affects in the layout and visuals but also in the management within the tool.

Overvejede alternativer: Zoho CRM

Big fan of Pipedrive

Kommentarer: I happen to be a Pipedrive user. I am also an independent reseller of the product, as well as an integration consultant (pipedriveexperts dot com). I have helped hundreds of customers integrated dozens of different CRMs. No single solution is perfect but I find that Pipedrive is the right choice for a large majority of our clients. Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

Fordele:

Pipedrive really is built for salespeople. The reporting functions for management are there, and getting better every quarter, but is the ease-of-use for a salesperson that distinguishes Pipedrive.

Ulemper:

Automations are generally a very strong feature of Pipedrive, but one type of automation is missing (unless you use an external service). That missing capability is date-based triggering of workflows. Pipedrive cannot yet send a birthday greeting or followup message based on a date (past or present). This is an inconvenience for us, and we have to use external tools to solve that problem.

Overvejede alternativer: Zoho CRM, Freshsales, Pipeline, Salesforce Sales Cloud og HubSpot CRM

Grunde til at skifte til Pipedrive: Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

Customizable CRM that is easy to deploy and offers endless customization possibilities

Kommentarer: It is great! I've used it in the past, got locked into Hubspot for too long, and once I was out of their contract, I immediately came back to Pipedrive. Every so often, I test other CRM, and while some others may have cool bells and whistles, the features that other CRMs have and Pipedrive lacks tend to be related to shiny object syndrome. Pipedrive is practical, easy to use, and simple to train and onboard new employees. Another great thing about Pipedrive is its active community. Their forum is a great place to gain inspiration for the service and communicate with others for assistance in building unique integrations. Their support is excellent and always available via chat right from your CRM.

Fordele:

Most CRMs force you to use it the way they think is best. But not all sales teams are alike. Pipedrive works well for us because we can customize it to work exactly how we need it. Customizing is easy and does not require coding. Pipedrive integrates nicely with services like Zapier and various forms of plugins. This allows us to connect our CRM with all of our software applications.

Ulemper:

Pipedrive has great email functionality, but it lacks a shared inbox (similar to Help Scout). We have a general sales email that our team manages as a sales team. If you want to use Pipedrive, you are forced to require all salespeople to communicate with their email instead of company-wide accounts. This creates separation within our organization as we can't rely on Pipedrive for email communication.

Really great tool if need more than Hubspot and less than Salesforce

Kommentarer: Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools.

Fordele:

Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes.

Ulemper:

The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive *does* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management.

Overvejede alternativer: Salesforce Sales Cloud, SugarCRM, HubSpot CRM og Microsoft Excel

Grunde til at vælge Pipedrive: needed more CRM capabilities

Ændret fra: Microsoft Excel

Grunde til at skifte til Pipedrive: general BCC of email, ability to do bulk edits, and drag and drop between stages

Good enough for your sales team

Kommentarer: Pipedrive is an excellent software for sales CRM purpose. Very easy to deploy, sales pipeline is customizable and it is actually a good match for SaaS type of companies. We can add next activity, log them and put necessary documentation in the deals. Having subscription and invoice options are really useful to track revenues. The reporting section is useful and there are plenty of metrics. It is possible to create different dashboards with certain metrics. Lead Booster add-ons cane be useful so that you can add chat bot or connect your web forms.

Fordele:

Great tool to track and manage end-to-end sales activities. I like the illustrations when a deal is closed :) Possibility to integrate with many tools. Simple UI. Good reporting section with customizable dashboards. Forecasting and revenue tracking options - good for SaaS companies.

Ulemper:

When we had a smaller team, we just wanted to have a tool that we could use to track leads and deals. As we wanted to have more teams like marketing, client success and HR to use CRM, Pipedrive is not that capable. Another issue is that you need to pay extra to use some custom fields in the reporting.

Forget about Salesforce. Pipedrive is the jam.

Kommentarer: We use PipeDrive to manage our sales pipeline in an easy way. It has a nice, simple UI and a great iOS app.

Fordele:

Pipedrive is a super easy-to-use, customizable CRM alternative for those of us in tech, creative industries, or just anyone that hates clunky, ugly, overly complex platforms like Salesforce. Sets up in seconds, there's a great iOS app, and it's actually a pleasure to use. Quick and easy.

Ulemper:

I don't have any complaints about PipeDrive. Perhaps if you are a power user of a CRM like Salesforce, you may that there are certain APIs or integrations that don't exist between this platform and others. For me PipeDrive offers more than enough features and functionality, it's easy to use and just what is needed.

Get out of it what you put in

Kommentarer: Distanced sales communication, communication continuity across departments, easy contact and deal editing.

Fordele:

Simple user experience, not overkill with the features and layout, great email integration, custom pipeline language

Ulemper:

Have to pay a certain amount that includes features we don't use, internal organization confusing to see - most of which you can't.

Overvejede alternativer: Salesforce Sales Cloud

Grunde til at vælge Pipedrive: Better cost options, our team used Pipedrive before, a better interface for the way we're setup.

Ændret fra: Insightly

Grunde til at skifte til Pipedrive: Cheaper option, didn't need all the features of the other product.

The best stand alone pipeline lead management system

Kommentarer: When it comes to being able to track leads and do simple follow up automations pipe drive is probably the cleanest interface outside of HubSpot and the most powerful for its money and for any beginner to even advance and everything in between the software gets the job done to track leads

Fordele:

so power for the price and very easy to manage the pipeline

Ulemper:

It's UX could use a bit more improvement and simplification

Overvejede alternativer: HubSpot Marketing Hub

Grunde til at vælge Pipedrive: Lack of clean UI on the pipeline and confusing interface

Ændret fra: ActiveCampaign

Grunde til at skifte til Pipedrive: We used both for awhile actually

Love Pipedrive as a CRM

Kommentarer: Exccellent. Pipedrive has organized our lead gen efforts and given us a CRM we can really count on. Solid tool and solid support with a great interface.

Fordele:

Pipedrive has a set of beautiful features that we love for CRM and deal management. We love the kanban style deal interface with the "rot" feature. It's visual, sleek, modern, and feels nice to use. With one glance, you can tell what work needs to happen to get our lead generation game on point. Love the new features, such as a lead management place that's outside of our normal CRM. The custom field possibilities are also really important to us and helped us think of pipedrive more as a CRM, rather than just a deals management tool.

Ulemper:

I wish they offered more integrations with other tools that we use frequently. We use clickup for task management and would love to see a native, powerful integration here. Also, would like more options for phone call software that saves directly inside pipedrive contacts.

Driving you pipeline to success

Fordele:

Pipedrive’s lead management CRM is intuitive, well-organized/easily customizable, and perfect for any sized company. It’s been extremely beneficial in helping to streamline our sales processes. I would strongly recommend enrolling in Pipedrive’s free trial; this will let you test out any of Pipedrive’s plans for the full thirty to get a better feel for how it works and find the correct plan for your needs. Pros Pipedrive’s Silver plan is very reasonably priced and comes with all the CRM necessities suitable for most small to mid-sized business. Sales… it’s a messy process… but there’s no headache with Pipedrive. You can easily set up customized pipelines for each user as well as view and transfer deals between pipelines. The ability to utilize two separate Pipelines to test against each other has been really beneficial in helping us groom our sales initiatives and outreach tactics. You can also, send emails from directly within the CRM’s platform; saving you time to engage more with potential clients and aids the process for keeping track of follow-up appointments and next step action items (discovery calls, presentations, proposals). Pipedrive supports over 100+ apps and integrations; we’ve integrated Lead Liaison, our lead generation tracking application, with Pipedrive so we don’t have to manually enter new leads, prospects, etc. from one CRM to the next. As an alternative to using the integration(s) you can also import spreadsheets directly into Pipedrive and assign deals and prospects to a specific owner. One of Pipedrive’s best features is the option to import contacts and merge them with those already in your database so you don’t have duplicates. This application is perfect for sales on the go; you can create custom reports to be sent to your email (for notifications on activities, emails, calls, etc.) and access your pipeline through Pipedrive’s mobile app so you can keep up with your clients and sales team(s) at all times.

Ulemper:

Although the Silver plan does not provide all the enriched features as the Gold, (i.e. 2-way email syncing, call scheduler, email tracking, etc.) we don’t want to switch all of our users over to the Gold plan because only a few of them would benefit from/would need the extra features. I wish there was a way to upgrade some of our users to the Gold plan and keep the others at Silver. We use Pipedrive’s integration with Slack to notify our team when a deal has been identified, won and/or lost. Currently, you have to use a third-party (Zapier) if you would like your notifications to be more specific and I have been unable to get Zapier to work correctly for us. I have already reached out to both sides for help but have not come to a solution (… so beware you may run into problems with integrations – without a lot of helping support from either side).

The Best That I've Tried

Kommentarer: A few months ago, I started using Pipedrive. Back then I chose Pipedrive because they were the only CRM that would allow me to create a customer field not only populate that data from a spreadsheet import, but allow me to update that same field later with some new data. I work a lot with quarterly data from the banks, so that was what won me over initially. At the time I compared it to Insightly, which does not allow updates to custom field from an import.
A few month later as my business developed, Pipedrive then added the integrated email feature. That was awesome. My business model was evolving, so I tried out Insighlty again, Soho and Trello because I knew others that were using it. While Insightly and Trello would allow you to assign emails to a deal or flow, it was troublesome. Soho doesn't allow any email assignments to a deal. I'll give them Kudos though because I paid $25 to try them out and they were kind enough to refund my money. Now I know there are more CRMs out there. And I figure some of the higher dollar ones might do everything that I want. But right now I am happy with what I am getting for my monthly rate with Pipedrive.
Is it perfect? No. It's about 85% of what I need. Pipedrive comes out with new features all the time, so I one day they might be up to 90-95% of what I need. So here are my Pros
Email Integration - with a click of the mouse I can assign an email to a deal.
The Ability to Update Custom Data
Mobile App
Customization
Communication with Support Cons
I could use some functionality to automate the creation of tasks as the deal moves from one stage to another. I am getting around that right now by using Automate.IO and Zapier. They both provide 5 Free automation scripts. The mobile app does not use email. So when I am out and about, I am using my Gmail for work and then I have to do some cleanup later with tying emails to deals. I can't flag emails. For example, in Gmail if it is an important email, I will star it so that it is a constant reminder for me to address something. It would be nice to have a feature to do that with Pipedrive. At the minimum, allow me to create an activity with the email with the click of a button. Lack of development communication - What's being worked on? Where is the developer / user conversation. It's not required, but it would be nice. Overall I do enjoy my Pipedrive.

Fordele:

Email integration Mobile app Customization

Ulemper:

Email integration - I would love to be able to assign an email to multiple deals. Email flagging - I would love to be able to flag an email as important, like stars in Gmail, or have the ability to convert it to an activity. Email on the mobile app - doesn't exist, which forces me to use my Gmail

Best CRM we have had

Kommentarer: It works! Out operation has had 3 CRMs over the past 6 years and none managed things well for a sales outfit in a construction company. (The damage that causes the agents who sometimes have long timelines in the sales process and referral process is excruciating since no CRM is adapted to offload and download data from another We like the flexibility of applying to our sales process and keeping track of each prospects stages/activities and not have to adapt to precepts that don't apply and only get in the way. It really is your CRM. The feedback from Statistics and Analytics is stimulating and encourages one to apply themselves to the system they designed thus developing better business habits which in turn gives better stats and a better view from which management can coach and serve from.

Fordele:

Seems kind of redundant with Review above.

Ulemper:

It would be nice to be able to review the Activity list page by our Stages. In other words typically cycles are monthly but what is focused on at the beginning of the month is different than what is at the end of the month. For instance at the end of the month you may want to focus just on final stage folks. Another focus somebody might have is they are working a particular area and want to see what else is left on the table while there and arrange schedules accordingly. In other words just being able to organize on the Activities page by city/county can increase efficiency in the field. Your Contacts page has that option but nothing comes up in the columns for anyone. I don't know if this is a challenge with out set up by our admin. but once we have a the client sold they fall off our radar for the Deals page. We have a few milestones that include us agents which includes pumping clients for referrals and visiting with them on a anniversary date. The only way I can keep them on the radar is to use the Activity page and just label them a Deadline so I can review those by that definition. So all I use Deadline for is follow-up with clients that are purchasing or have purchased. Lastly a small but big 'thang', on the client Deals page where we have a pending activity it would be nice to click the pending activity button and the courser lands on a fresh line above the previously typed material so we can just add an update without having to click to front of material, return and arrow up to update. It's a very repetitive procedure every time you go into an activity.

Use better your time to be Productive and reach Results

Kommentarer: Firs of all Pipedrive took me off all the excel spreadsheet, and I used to have hundreds of them. I haven’t taken any training, but it wasn’t really necessary because you can learn it all by induction. I liked the colors, it’s not polluted so it doesn't hurts my eyes.
As I was not used to such a tool, it was very uncomfortable for me at the beginning, because it’s kind of boring to write down every call you make, and every activity you do and yet remark the next step. But after few days I already got used to that. So after awhile I started to see my days yield more. I started not to lose clients or negotiations, and mistakes was reducing. It was when I realysed how Pipedrive made my routine become healthier, because now I work the same time, but I produce more and I am less stressed because I don’t need to bring work home. I Know it’s gonna be easy for me to find anything easily in the next day with PipeDrive, so why keep tinhking on that after work?

Fordele:

I really enjoyed the fact that we can format it the way we need to, like add some options or information space, etc. PipeDrive is flexible, that’s great! I also like the graphics and results it’s given, about the day, the week, the month and it goes on. With this I have a notion of my efficiency and I can monitor myself by this. Actually I liked PipeDrive in general. Everything is good once I haven't worked with almost nothing like it. And the closest tool I used was very terrible. I can tell that the idea of organizing a company as the Mother and others as sisters was really smart. I used to have problems with that, so it made my life easier. At last I assure that the filters are helpful, but it could be better in some ways. But I really do recommend it at all. It definitely changed my routine work for better, much better.

Ulemper:

I don't think it’s a bad thing, maybe something to be improved in Pipedrive, are the filters or results/statistics, it was good if we could export that to excel. I don't know if the key user can do that (I’m not) but if only him, then I suggest to give this opportunity to all users. The only thing I don’t think was positive about all that is the minucius way that now our bosses are controlling our work and results. Of course this ended to be a problem about the person, and I don’t know what Pipedrive could do about it, even though I think it is important to say. The last thing I wish I could change is the timing. Every activity has to have at least 15 minutes of during. I wish this could be more flexible, or even better, an idea: somehow we could add an activity and press a button saying we are starting that activity; Then when we finish it, we press end, and it calculates the time we used to do that. For me it sound better and more realistic. But Please, don't take off the option we already have of simply put it as done after it is done already.

Used it at a start-up, it was easy and effective

Fordele:

When I was interviewing for this position at a tech company, I was told that they use Pipedrive as their CRM. I wanted to show that I was eager to learn, so I set out to do some research on Pipedrive before I began my position. Luckily, Pipedrive made it pretty easy. I had already done a tutorial on Salesforce, so I understood the basics of CRMs, but Pipedrive had a whole academy -- the Pipedrive Academy -- to help you learn how to use their software effectively. So right off the bat, I appreciated them making it easy. I did all of the modules and quickly saw that it was very easy to use. I even put the video speed on 1.5x to save some time. Once I started the position, I saw that there was even more depth, and you could customize workflows and your pipeline pretty extensively.

Ulemper:

In the Pipedrive Academy, it wouldn't update my progress on some videos. So it never gave me the satisfaction of it saying "100% complete", which is a small detail but it was still annoying as a first impression. The system is easy to use, but like all CRMs, it still takes time to update all of your activities. I could usually update 10-20 calls in 5 minutes, and theres a bunch of plug-ins and extensions to make this faster but I didn't use them. Also, if your search query is off by an apostrophe or something along those lines, you can still miss the person/company you're searching for. But this can be eliminated if you have a system for formatting names or whatever.

The most solid CRM platform..?

Kommentarer: Generally, my experience with Pipedrive has been very good

Fordele:

There are so many good things about using Pipedrive as a CRM platform. First of all, it is just great to be able to manage all my contacts in one place and being able to see the timeline of what has been happening with every single one of them. This is perfect because it allows me to always be up-to-date with what has taken place and what needs to happen to turn leads into customers. Managing and using my email straight from Pipedrive is very powerful because it prevents me from switching from app to app and lets me be focused on my lead generation and sales activities. Same for being able to create web forms: no need to rely on another platform and then connect it to Pipedrive for this...I can do everything "in house". The visual pipeline is another key feature and its sales forecasting feature lets you "predict the future" by showing you how many deals you would need to close to reach a specific financial target. And let's not forget about automation: it is an excellent way to avoid carrying out the same repetitive tasks over and over again. And did I say there is a mobile app too? This is ideal especially if you are someone who works a lot on the move.

Ulemper:

It is difficult to find something not to like about Pipedrive. Perhaps, the main con compared to other CRM solutions is the fact that Pipedrive does not have a free plan, only a free trial. This means that you will have to pay for the tool – and depending on the features you need, it can turn out to be a bit of an expense.

Pipedrive made our team productive when we most needed it

Fordele:

First of all, simplicity. As a small startup company without many resources (time or money), Pipedrive's simple and minimal setup helped us hit the ground running, and we will always be grateful for that. Pipedrive's email integration is absolutely awesome, especially when integrated with Google Apps which removes the need to BCC the CRM, and logs inbound email messages. Once the initial adoption was done we began leveraging Pipedrive's API, which is very complete, easy to use and well documented. The API compensates for all the features that are missing and can be found in other "bigger" CRMs. There's nothing you can't achieve with some development effort.

Ulemper:

The UI is beautiful and modern, which makes usability great in the beginning. Once we started to grow our business, we encountered many UI performance problems that hurt productivity a bit. Especially when dealing with large deals involving a lot of people or long email threads.