Feedbackly
What Is Feedbackly?
Feedbackly is an all-in-one feedback tool that turns feedback into sales automatically throughout the entire customer journey. Create customizable surveys and publish them simultaneously on any Read more sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool. Feedbackly is the only CXM provider on the market that enables Emotional Experience measurement. Furthermore, it shows you which emotions drive your sales. Read lessWho Uses Feedbackly?
We serve companies of all sizes with a physical retail presence or e-commerce store. Our solution was created to suit all industries because of its flexibility and ease of use.
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Reviews of Feedbackly
Verified Reviewer
Customer feedback collection made easy
Pros:
Feedbackly is a decent customer feedback tool that I have used and managed for multiple clients. It is easy-to-use and quite user-friendly. If there is one thing that's best about Feedbackly, it is its visual analytics. I haven't seen such an amazing analytics with any other feedback tool. You can create a survey in a few minutes with its survey editor. It supports 10 languages so if you are interested in running surveys in languages other than English, Feedbackly is your best bet. You can collect feedback from multiple channels including text, email, website, and more. It is inexpensive as compared to other feedback tools with similar features (like GetFeedback).
Cons:
Lacks a few features that will make it much better such as mobile-friendly surveys and survey templates.
Feedbackly Response
last year
Thank you for your kind review! We're glad to hear that you have liked Feedbackly! And, we're happy to say that today all our surveys are 100% mobile-friendly and we have 10+ pre-built survey templates to make creating surveys even quicker and easier.
Shahrul
Great platform for collecting customer and employee feedback
Pros:
Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily.
Cons:
The mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly.
Feedbackly Response
last year
Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at [email protected] with any further suggestions or thoughts.
joshua
Easy to use and great to have.
Comments: more insight into customer info
Pros:
Get to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.
Ziad
I had a great experience throughout the entire process of buying and using the software
Pros:
Very easy to use and track all my sales and expenses with one single interface. Moreover, everything is uploaded and stored in the cloud. Perfect for me.
Cons:
Sometimes integration with other software or systems is hectic 1. Large upfront costs 2. Potentially lengthy integration periods 3. Upgrades can be costly and lead to implementation problems
Verified Reviewer
Best Exprience
Pros:
Compare as a single pane; Find a new software; good looking; review optimized; good choice; UI stylish;
Cons:
not bad but directory of software should goes update and dynamical, categorization should better; Thanks
