Feedbackly
¿Qué es Feedbackly?
Feedbackly es una herramienta de comentarios todo en uno que convierte los comentarios en ventas y crecimiento automáticamente a lo largo de todo el viaje del cliente. Crea encuestas personalizables Leer más y publícalas simultáneamente en cualquier canal de ventas/comunicación; analiza las respuestas en el panel de control y en la herramienta de analíticas especializadas en viaje del cliente. Traza un mapa del viaje del cliente para rastrear su nivel de satisfacción con precisión. Emplea la información para tomar decisiones comerciales sólidas. Mostrar menos¿Quién usa Feedbackly?
Adecuado para empresas de todos los tamaños con presencia física minorista o tiendas de comercio electrónico. Una solución creada para adaptarse a todos los sectores gracias a su flexibilidad y facilidad de uso.
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Opinones de Feedbackly
Juan jose
Relación calidad precio bueno
Puntos a favor:
Es muy sencillo de usar, muy intuitivo y sobre todo economico
Contras:
Costoso si quieres integrar con otro software
Respuesta de Feedbackly
hace 2 meses
Gracias, Juan! Thank you for your review, Juan! Happy to hear that you have liked Feedbackly. It is true that the level of difficulty of integrations and therefore also cost varies. Sometimes integrations don't cost anything. And sometimes more specific custom integrations also have more custom work involved. Luckily, thanks to the custom work we can also provide great flexibility. Just let us know whenever you have ideas for new features, usability updates, or integrations! Feedbackly Team
Ainara
Muy útil y sencillo
Comentarios: Genial
Puntos a favor:
Es muy intuitivo y sencillo de usar la verdad que bastante bueno
Contras:
La interfaz un poco fea a nivel estético
Respuesta de Feedbackly
hace 2 meses
Gracias, Ainara! Thank you for your review, Ainara! We're super happy to hear that you like Feedbackly. Secretly, I can ensure you that we have some very nice design updates coming up soon as well. Of course, we won't compromise the usability in any case, but the look and feel will be upgraded indeed! ���� - Feedbackly Team
Usuario verificado
Customer feedback collection made easy
Puntos a favor:
Feedbackly is a decent customer feedback tool that I have used and managed for multiple clients. It is easy-to-use and quite user-friendly. If there is one thing that's best about Feedbackly, it is its visual analytics. I haven't seen such an amazing analytics with any other feedback tool. You can create a survey in a few minutes with its survey editor. It supports 10 languages so if you are interested in running surveys in languages other than English, Feedbackly is your best bet. You can collect feedback from multiple channels including text, email, website, and more. It is inexpensive as compared to other feedback tools with similar features (like GetFeedback).
Contras:
Lacks a few features that will make it much better such as mobile-friendly surveys and survey templates.
Respuesta de Feedbackly
el año pasado
Thank you for your kind review! We're glad to hear that you have liked Feedbackly! And, we're happy to say that today all our surveys are 100% mobile-friendly and we have 10+ pre-built survey templates to make creating surveys even quicker and easier.
Shahrul
Great platform for collecting customer and employee feedback
Puntos a favor:
Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily.
Contras:
The mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly.
Respuesta de Feedbackly
el año pasado
Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at [email protected] with any further suggestions or thoughts.
joshua
Easy to use and great to have.
Comentarios: more insight into customer info
Puntos a favor:
Get to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.
