Feedbackly
by Feedbackly
Top Features
Feedbackly
by Feedbackly
- Reporting/Analytics5.0
- Anonymous Feedback
- Assessment Management
- Continuous Feedback
- Dashboard
OTHER USERS CHOSE
- Reporting/Analytics4.5
- Anonymous Feedback
- Assessment Management
- Continuous Feedback
- Dashboard
Feedbackly Reviews
Showing 5 of 36 reviews
Overall
4.2
Ease of Use
4.4
Customer Service
4.0
- "I like the fact that it gives the pros and cons of the various software options we are looking at and provides a good summary of the products."
- "Quality of search it allow me to find more information and get a good feedback and that is very helpful to me especially when i meet with me customers."
- "Could be possible cancel orders by mobile cause is bit hard sometimes access a laptop. In my case I was in vacation and felt it."
- "Website was a little bit difficult to skim through."
- "The search/directory is convoluted and can be a pain to navigate through."
- "No video portal to attach video files of any length. Without this feature surveys are limited by media form."
Pros
- "I like the fact that it gives the pros and cons of the various software options we are looking at and provides a good summary of the products."
- "Quality of search it allow me to find more information and get a good feedback and that is very helpful to me especially when i meet with me customers."
Cons
- "Could be possible cancel orders by mobile cause is bit hard sometimes access a laptop. In my case I was in vacation and felt it."
- "Website was a little bit difficult to skim through."
- "The search/directory is convoluted and can be a pain to navigate through."
- "No video portal to attach video files of any length. Without this feature surveys are limited by media form."
Verified Reviewer
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
December 13, 2018
"Customer feedback collection made easy"
Pros: Feedbackly is a decent customer feedback tool that I have used and managed for multiple clients. It is easy-to-use and quite user-friendly. If there is one thing that's best about Feedbackly, it is its visual analytics. I haven't seen such an amazing analytics with any other feedback tool.
You can create a survey in a few minutes with its survey editor. It supports 10 languages so if you are interested in running surveys in languages other than English, Feedbackly is your best bet.
You can collect feedback from multiple channels including text, email, website, and more.
It is inexpensive as compared to other feedback tools with similar features (like GetFeedback).
Cons: Lacks a few features that will make it much better such as mobile-friendly surveys and survey templates.
Vendor Response
By Feedbackly on December 13, 2021
Thank you for your kind review! We're glad to hear that you have liked Feedbackly! And, we're happy to say that today all our surveys are 100% mobile-friendly and we have 10+ pre-built survey templates to make creating surveys even quicker and easier.
Reviewer Source
Source: Capterra
December 13, 2018
Shahrul I.
Information Technology Assistant
Financial Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Features
Likelihood to Recommend
Reviewer Source
Source: Capterra
December 3, 2021
"Great platform for collecting customer and employee feedback"
Pros: Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily.
Cons: The mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly.
Switched From: doopoll
Vendor Response
By Feedbackly on December 13, 2021
Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at [email protected] with any further suggestions or thoughts.
Reviewer Source
Source: Capterra
December 3, 2021
joshua k.
inside account manager
1001-5000 employees
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
March 16, 2018
"Easy to use and great to have."
Overall: more insight into customer info
Pros: Get to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.
Reviewer Source
Source: Capterra
March 16, 2018
Ziad E.
CIO
Unspecified
Used the software for: 1-2 years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Reviewer Source
Source: Capterra
May 9, 2018
"I had a great experience throughout the entire process of buying and using the software"
Pros: Very easy to use and track all my sales and expenses with one single interface. Moreover, everything is uploaded and stored in the cloud. Perfect for me.
Cons: Sometimes integration with other software or systems is hectic
1. Large upfront costs
2. Potentially lengthy integration periods
3. Upgrades can be costly and lead to implementation problems
Reviewer Source
Source: Capterra
May 9, 2018
Verified Reviewer
Banking, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
May 8, 2018
"Best Exprience"
Pros: Compare as a single pane;
Find a new software;
good looking;
review optimized;
good choice;
UI stylish;
Cons: not bad but directory of software should goes update and dynamical, categorization should better;
Thanks
Reviewer Source
Source: Capterra
May 8, 2018
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What is Feedbackly?
Feedbackly is an all-in-one feedback tool that turns feedback into sales automatically throughout the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool.
Feedbackly is the only CXM provider on the market that enables Emotional Experience measurement. Furthermore, it shows you which emotions drive your sales.
Feedbackly Video and Images
Best For
We serve companies of all sizes with a physical retail presence or e-commerce store. Our solution was created to suit all industries because of its flexibility and ease of use.
Deployment & Support
Deployment
- Cloud, SaaS, Web-Based
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Contact Details
- Feedbackly
- Located in Finland
- Founded in 2012
- http://www.feedbackly.com/