MarketBox

MarketBox, thank you!

Comments: It's been a great experience so far, the support team is very receptive and helpful. As customers, we feel engaged, valued and most importantly heard, when our feedback is taken into consideration!
All the best to the MarketBox team!

Pros:

MarketBox has helped us to optimize the time needed to onboard a provider, make changes to an existing booking and even better, it allows our providers to manage their own schedules with complete ease. The dashboard has real-time data for our daily sales performance, we appreciate that, since it serves as motivation for the time to hit our daily targets. The automated notification feature (Ex: When a booking is made or a customer placed an inquiry) has been crucial to our response times and our overall customer experience.

Cons:

MarketBox does a great job capturing different data points for different stakeholders. With that being said, it would be great have more flexibility to create custom reports (Ex: Sales in a given city). Otherwise, everything else is great, the team loves

Alternatives Considered: Workday HCM and Google Sheets

Marketbox - great solution for my personal training business!

Comments: Pretty happy - I have more time to take on additional clients, or not work ridiculous hours.

Pros:

Marketbox is a great all in one app for personal trainers and fitness professionals to easily sell services and reduce the amount of manual work associated with running a small business. When I looked to the market to see what was available to run my business, I was left with three poor options until I found MarketBox: 1) Cough up the cash for a solution that is really only aimed at a big box gym (I don’t need half the functions and the fee structure doesn’t make sense) 2) Spend a lot of time and money cobbling together a bunch of scheduling apps with basic booking and payment abilities 3) Do it on the cheap, and with lack of a technology option, use sweat labour and google drive + social and hope for the best Marketbox has clearly done its homework – and there is hope for the independent personal trainer to be able to make money and survive in this industry. FINALLY! I couldn’t be more happy. My fav things include: 1. Managing all of my business data in one location. This includes client sales, bookings, payments. I'm spending less time doing admin work. 2. Option to easily sell services at different locations; sometimes I travel to meet a client, or I train them virtually. This flexibility is key 3. MarketBox is the only system I've seen that allows me to set up travel zones and a zoom integration all at once. 4. Client self-booking - The interface is easy to use (even if you aren't a techie), and my clients love it.

Cons:

Cool to have more integrations with additional apps like Fitness Pal, Apple Health, and TruCoach so I can have the complete picture of my client. But these are nice to have.

Best e-commerce option for service businesses with a travelling workforce. Customizable and scalable

Comments: Overall, this is a powerful and customizable booking platform while empowering our providers with proper technology to scale our business.

Pros:

MarketBox easily allows our instructors to set their preferred travel zones, availability, and manage their bookings whether it’s online or via the mobile app. This keeps them more engaged, decreasing turnover, minimizing back and forth logistics issues with our support team, and allowing our team to focus on building customer demand/revenue. The MarketBox team is incredibly responsive to feedback and is pushing out features at an impressive rate. It seems like every month at least one major improvement is announced that helps make our team’s jobs easier. Powerful features like self-book for clients, automated reminders to our providers, customizable services and skills, and regional pricing allow us to focus on sales and marketing, and not logistics.

Cons:

The admin portal could have better UX. But what it lacks in design, it makes up for in power.

Alternatives Considered: Captyn, Jobber, Workday HCM and Google Sheets

Reasons for Choosing MarketBox: Our internal tech team just couldn't keep up with our user's needs and we were falling behind by losing talent and customers when the user experience wasn't up to modern standards. All the while becoming increasingly expensive. Lost revenue opportunities and increased costs forced us to look for different options.

Great software, powerful and easy to use

Comments: Marketbox is a powerful software that has helped us scale our business and be more efficient.

Pros:

Marketbox has been a game changer for us. Now we can easily manage and make changes to our bookings, onboard new instructors, define different prices in different regions, export reports, keep track of our sales in real-time on the dashboard and many more. All this in a simple and easy-to-use platform that has everything we need. Our providers also love it! They can easily add their availability, define travel zones and manage their bookings with the mobile app or desktop version. Marketbox has also an incredible team that is super responsive and is constantly working on new features and improvements.

Cons:

Honestly not much. Thank you Marketbox team!

Outstanding Customer Service & Easy-To-Use

Comments: 10/10

Pros:

I like how customizable the software is so we can turn on the features that apply to our services (and turn off the ones that don't). The booking flow is so simple and quick and learning how to maneuver the admin dashboard is too! The customer service is also super speedy to attend to any questions or concerns we may have which makes the onboarding process stress-free.

Cons:

Any minor roadblocks we've encountered during the onboarding process have been not only answered by customer service but incorporated into their next round of changes/updates.

Alternatives Considered: Teachworks

Reasons for Switching to MarketBox: The support during the onboarding process and customizable options.