Position Summary:  Corporate Counsel will safeguard Company reputation by guaranteeing that the Company strictly follows law guidelines and gives legal advice to management about all relevant issues  such as compliance, corporate, partnerships, contract, insurance, and labor as well as obtains and oversees the work of outside counsel. The successful candidate will effectively ensure legal conformity and minimize probability of exposure.

This position will report directly to the Chief Financial Officer.

Essential Duties and Responsibilities include the following and other duties may be assigned:

• Provide accurate and timely counsel to executives on a variety of legal topics (contracts, labor law, partnerships, international ventures, etc.)
• Specify internal governance policies and regularly monitor compliance
• Research and evaluate different risk factors regarding business decisions and operations
• Apply effective risk management techniques and offer proactive advice on possible legal issues
• Communicate and negotiate with external parties (regulators, external counsel, public authority etc.), creating relations of trust
• Oversees the selection, retention, management and evaluation of all outside counsel
• Draft and solidify agreements, contracts and other legal documents to ensure the company’s full legal rights
• Deal with complex matters with multiple stakeholders and forces
• Provide clarification on legal language or specifications to everyone in the organization
• Conduct work with integrity and responsibility
• Maintain current knowledge of alterations in legislation
• Conduct ad-hoc investigations and reviews as requested by senior management.
• Assumes ultimate responsibility for ensuring that the company conducts its business in compliance with applicable laws and regulations
• Additional tasks and responsibilities as assigned by the Company’s Chief Financial Officer

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

1. Strong analytical, verbal and written communication
2. Demonstrate ability to handle multiple projects, effectively prioritize, and meet deadlines
3. Able to work independently
4. Excellent interpersonal skills

Education/Experience: 

• J. D. from an accredited university
• Must be admitted to a state bar
• Minimum 3 years’ experience as a legal counsel in a business environment, preferably a financial institution, with a proven track record in contract negotiation and drafting
• Proven track record of providing accurate and effective legal counsel
• Proven track record of adding value to an organization through the development of comprehensive contract documents that mitigate risk and penalties
• Excellent knowledge and understanding of corporate law and procedure
• Full comprehension of the influences of the external environment of a corporation
• Demonstrated ability to create legal defensive or proactive strategies
• High degree of professional ethics and integrity
• Sound judgement and ability to analyze situations and information

 Computer Skills:

Microsoft Office proficient – Word, PowerPoint, Excel and Outlook

Position Summary:  The Sr. Security Engineer will have a strong background managing network, server and application infrastructure security. The position is responsible for evaluating network architecture and hardware/software configurations for security vulnerabilities, assisting network/server/application Engineers in creating secure systems and for monitoring the complete environment for security threats. This position also designs security infrastructure (HW/SW policies & procedures) and perform network & application vulnerability assessments to evaluate IT infrastructure.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

• Focus will be to protect mission critical applications and corresponding databases. To provide this protection, you’ll work with state-of-the-art application/database layer intrusion / prevention technology that operates in a way that is very similar to the operation of other IDS technology.
• Proactively monitor threats and provide mitigation when threats are real.
• Work closely with the network and infrastructure operations team and those whose responsibility is application development.
• In addition to providing Intrusion Detection / Prevention services, you’ll also assist with PCI (Payment Card Industry) and data security audits / assessments.
• Implement security tools for Microsoft Windows and CentOS systems as needed and applicable.
• Monitor alerts and coordinate patch management with corresponding teams.
• Protects organization’s value by keeping marketing and product information confidential. 

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Preferred Certifications: Systems Administrator Certifications (Sun, Redhat, HP-UX, Microsoft, etc.).
• CISSP, CISM
• Vendor certifications related to
  • Logging technologies (Splunk, SIEM, RSA, Arcsight, LogRhythm)
  • Encryption technologies (Imperva, Vormetric, SafeNet)
• Strong knowledge of configuring and managing juniper firewalls and switches
• Strong knowledge of managing and fine tuning intrusion prevention systems and Web Application Firewalls.
• Comfortable with performing in-depth security analysis of environment.
• Implement Security policies and procedures on all network devices, servers, web application firewall, mobile devices & end points according to best practices.
• Establish information security & electronic use policies for employees.
• Strong knowledge of managing security information and event management solutions
• Strong knowledge of managing and supporting VPN solutions
• Experience in handling malware and virus threats
• Experience in data recovery techniques
• Experience running daily threat assessment analysis using leading security and technology sources
• Familiar with conducting Network & system penetration scans
• Familiar with PCI compliance standards and ability to drive technology initiatives to maintain compliance.
• Familiar with A10 Networks load balancers.
• Familiar with VMWare and working in a virtualized environment
• Strong knowledge of network topologies and protocols. TCP/IP, SNMP, VLANs in a L2/L3 Juniper environment
• Seeking a strong white hat security expert to keep the black hats at bay.

Work directly with:

• Encryption Key Management
• Logging technology support
• Encryption security controls
• Access Control Systems (native and 3rd party)
• System Auditing, Logging and Integrity monitoring services (native and 3rd party)
• Vulnerability management tools, analysis, management reporting and related processes
• Security models, platforms and controls that protect Bluefin’s systems, products and services (virtualized and traditional)

 Education/Experience:

• Bachelor’s Degree in Information Systems
• Technology or direct and specific related practical work experience
• 8+ years relevant technical experience or exposure (logging solutions, database encryption, key management, risk mitigation, vulnerability management)
• Excellent written and oral communication skills
• Strong communication and interpersonal skills
• Ability to multi-task and work effectively in a distributed and matrix oriented environment
• At least 2-3 years’ experience working in an information security operations or engineering group (can be in a business environment, educational institution, school or relevant technical support experience).
• At least 2-3 years’ experience working with logging solutions, vulnerability management, and encryption technologies.
• Distributed systems administration skills, including log management support (Splunk, Arcsight, envision, LogRhythm) or similar preferred
• Strong understanding of encryption protocols and algorithm (symmetric, asymmetric, PKI, RSA, 3DES)
• Knowledge of Windows Active Directory architecture (forest/domain/user) administration, permissions, attributes, user, group and domain level policy management preferred
• Practical and working knowledge of CentOS operating system.
• Ability to understand blended threats and vulnerabilities from a technical risk, exposure and impact perspective preferred
• Virtualization technology experience/exposure and knowledge that allows effective configuration, troubleshooting and monitoring
• Scripting skills (unix, perl, shell, windows, etc.) exposure
• Knowledge of Payment processing preferred

Essential Duties and Responsibilities:  The Sales Support Engineer (SSE) role will encompass supporting the sales team with technical solutions throughout the sales cycle (Sales Engineering), and working with the IT integration team to provide ongoing support for new clients through their own integration process post-sale through to go-live (Client Integration Management).

The SSE at times may interface with the Project Management Office to estimate hours, cost, and project timeline, gather requirements, and architect solutions for custom development/integration projects for Bluefin’s suite of products and key clients. The SSE will maintain direct and ongoing communication with the sales team for the purposes of explaining technical concepts and answering technical product and security questions as they relate to Bluefin’s products and services.

Job responsibilities include, but are not limited to:

• Producing technical documents and demonstrating device interfacing and functionality.
• Assessing feasibility of available solutions for specific environments.
• Conveying technical concepts in a way that is clear and appropriate for the audience.
• Tracking ongoing internal projects.
• Conducting GoToMeeting or on-site demonstrations.
• Performing device and product research.

The SSE will collaborate and participate with other leaders in the organization by maintaining and sharing industry knowledge in order to remain aware of trends, competition, threats, and opportunities. The SSE may also participate in cross-functional tasks as a stakeholder, especially pertaining to the perceived value, effectiveness, and ease-of-implementation of proposed technical product enhancements. The applicant must have strong communication skills both in-person and over the phone.

A key skill for this role is identifying and communicating key technical Bluefin products and/or services to the client.

The employee must be willing to travel given adequate notice approximately 30% of the time to conduct meetings with key clients, internal departmental meetings, for industry conferences, or training at the request of Bluefin management.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Business or Computer Science Bachelor’s Degree. Master’s Degree or other industry, security, or technology certifications preferred.
• 3 years of experience in technical requirements gathering, solution creation, and technical solution selling to both technical and non-technical clients.
• 3 years of project management/coordination experience.
• 3 years of experience in the payments industry is strongly preferred. Payments industry experience includes working as an employee or agent of a payment gateway, ISO, processor, or integrator preferred.

Language ability: Employee will need to have a strong command of the English language, including spelling, grammar, and oral/written business communications.  Comfortable use of current development, networking, and security terminology is critical for clear communication with internal and external technical contacts.

Math & Reasoning Ability: Strong math skills including quantitative and financial analysis are required.  Often, the most appropriate technical solution is discovered and driven by a financial aspect for both the client (pricing/savings) and Bluefin (cost/income).  Applicant must be able to create reports from raw data to discover trends, summarize data, and recommend solutions for both internal operations management and external client sales.  Resourcefulness, creative thinking, and general problem solving capabilities are required.

Computer Skills:  Applicant must demonstrate strong knowledge and skills in Microsoft Word, Excel, PowerPoint, Outlook, typing, and Web research are required. General skills in HTML, JavaScript, PHP, Access/SQL, and Visio are required. First-hand knowledge of security, development, and networking concepts is highly desirable to ensure recommendation of appropriate solutions.

Position Summary: Customer Service Representative will be responsible for supporting customers with payment gateways and merchant accounts.

Essential Duties and Responsibilities:  include the following and other duties may be assigned: Answering calls and emails from customers, following up as necessary, documenting outcome. Navigating multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles, perform research and develop issue resolutions quickly and accurately. Answering questions regarding payment gateways, API integration, pricing, funds settlement, and account updates. Collecting required documentation for account changes and assigning to appropriate department or entity as needed. Conduct quality control checks on new accounts.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: The ideal candidate should have: An innate understanding of excellent customer service and client satisfaction The ability to understand underlying issues regarding client requests or explanation of the problem. Strong analytical, decision making, problem identification, accountability, and resolution skills. A strong work ethic with a  sense of ownership of tasks and issues and ability to follow them through to resolution. Adaptability. Ability to work independently to resolve issues or problems and still contribute in a team environment.

Education/Experience: At least two years of experience in banking, technical support, customer support or related fields. Experience in or knowledge of credit card processing industry strongly preferred. Bachelor’s degree preferred.

Computer Skills: Excellent general computer skills including website navigation, general understanding of how web-based programs work, and ability to multi-task between programs. Proficiency in MS Office (Excel/Word). SalesForce.com experience a plus.

Relevant Work Experience: 5 to 7 Years

Career Level: Experienced (Team Lead/Supervisor/Manager)

Education Level: High School or equivalent, four-year degree preferred.

Position Summary:

The Technical Support and Deployment Manager is responsible for leading a team that consists of Technical Support and Deployment Specialists. The position provides day-to-day direction to their team and takes ownership of issues resolution. This manager is the escalation point for technical support inquiries for processor, gateway, POS, P2pE, Decryptx products and deployment of the hardware and solution set ups required for these products to function.  This position works directly with customers. The Technical Support and Deployment Manager produces KPI reporting and engages daily with Customer Service, Relationship Management, Account Boarding, Development and IT and Sales staff to ensure solutions are successfully established and deployed. This manager identifies and takes ownership to correct any items that hinder customer satisfaction, retention and account growth.

Essential Duties and Responsibilities:Resolves POS gateway and software technical inquiries from merchants, partners and internal teams. Performs as the point of escalation for POS gateway and software service inquiries. Works with Sales to provide technical input for POS solutions and help secure new customers. Updates and maintains technical support and deployment training material and documentation. Trains Service/Support staff and clients on POS solution features and procedures. Creates and analyzes reports and makes recommendations to VP, GM Support Services to improve service. Researches and troubleshoots issues for our partners and merchants on both internal and external systems.  Assists with all production issues as needed. Trains and coaches Technical Support and Deployment staff. Identifies, reports, troubleshoots and resolves daily, technical production issues. Manages day-to-day items and situations with deployment and KIF vendors. Work with the VP, GM of Support Services to continually improve the Support Services team.

Qualification Requirements: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 5 to 7 years client support experience in a merchant acquiring environment. 2+ years of group lead/management experience in a merchant acquiring environment. Strong background and work experience in merchant acquiring operations, specifically in technical support and deployment related to POS solutions including standalone terminals and ecommerce gateways. Excellent communication skills (both written and verbal). Proactive individual who is results-oriented. Excellent interpersonal skills and a collaborative work style. Ability to look at situations from several points of view and craft solutions. Ability to make fact-based decisions. Strong work ethic with positive attitude. Open to direction and commitment to get the job done. Team player; results-driven, data-gathering problem solver. Ability to adapt communication skills to audience – executive, service, technical, marketing, etc. as well as the situation. Must be able to manage multiple projects at once in fast paced, changing environment. Must be proficient in Microsoft Excel, Word, Outlook, PowerPoint and Salesforce.Candidate must be able to work in a fast paced turn-key environment and be willing to work whenever needed to meet deadlines. Ability to travel 10%.

Position Summary:  The Inside Merchant Sales Representative is a highly energetic individual who will develop and manage all aspects of our third party sales channel referral strategy.  The candidate must ensure that our program is properly communicated to our target market and maintain a superior fulfillment process.

Essential Duties and Responsibilities:

Include the following, and other duties may be assigned-

• Develop new merchant processing relationships through in-bound and out-bound calls using Bluefin provided and/or self-sourced leads
• Assess merchant needs and determine which Bluefin products and solutions work best for the client
• Knowledge and understanding of payment processing products and services, knowledge of MasterCard/Visa Association rules and regulations, technical skills, contract language, credit policies, product conversions.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the clients’ businesses through our products and services.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Excellent communication (verbal and written), interpersonal, selling, objection and negotiation skills.
• Proactive outbound phone sales, and inbound selling.
• Strong customer service orientation
• Must be detail-oriented team player with good planning and problem solving skills who is willing to go the extra mile.
• Self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals.
• Positive attitude and good organizational skills
• Ability to translate intangible program benefits through conversation
• Excellent follow up skills
• Strong analytical skills
• Ability to effectively manage leads thru a CRM system
• Competitive and a strong desire to succeed
• Ability to adapt to a fast paced and evolving environment

 Education/Experience:

• Associate’s degree or related experience
• Minimum of 3-5 years’ experience in sales
• Payment processing background preferred

Computer Skills:  Advanced computer skills in Word, Excel, Outlook and CRM system with the ability to multi-task between programs.