17 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel
Updox
Description de Updox
Organisez toutes les communications avec les patients, les textos et SMS sécurisés, les e-mails sécurisés, les télécopies électroniques, les renvois, les rappels et même les conversations vidéo sur cette plateforme d'engagement tout-en-un, une seule boîte de réception.
Updox est une solution sur le cloud conforme à la norme HIPAA (Health Insurance Portability and Accountability Act), qui est approuvée par plus de 350 000 utilisateurs et 125 millions de patients et intégrée à plus de 100 DMP (dossier médical partagé). Elle offre un large éventail de compétences qui augmentent l'engagement des patients, améliorent la productivité interne et augmentent les revenus.
Qui utilise Updox?
Fournisseurs de soins à l'extérieur de l'hôpital, médecins, thérapeutes, installations de LTPAC (Long-Term and Post-Acute Care), pharmacies communautaires, pharmacies indépendantes, systèmes hospitaliers
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Updox
Alternatives à Updox
Avis sur Updox
Alternatives envisagées :
Great Product, easy to use
Commentaires : Had just a few problems with the initial startup with my computer illiterate co-workers, lol.
Avantages :
I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.
Inconvénients :
The only thing I would change is showing the user name who sent the fax in case it doesn't go thru.
Alternatives envisagées :
Excellent product... expensive though
Commentaires : They offer a great product that streamlines receiving and sending faxes. I didn't use any of their other offered services. Overall, it's a good product, but ultimately I decided to go with a cheaper alternative.
Avantages :
Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR.
Inconvénients :
The price, they are much more expensive than their competitors. And the fact that just about every communication from them was an attempt to upsell me to purchase another product from their service line.
Waste time and money, poor customer service , too many issues in 4 days
Commentaires : Horrible experience! The care and the concern were not there. I was sinking, no one seemed to care. I do not want anyone else to go through that. If you had great experiences with Updox, good for you. I am speaking the truth of what I have experienced. When I asked for help or cancel, one of their customer services said, well you need to give 30 days notice. Seriously? I was on day 4 and it was Not working properly, I sent several messages, asking for help....They can keep the $94.00. I am hoping they have a better system in place to serve their clients. Use Doxyme and Amazon as their business model. That might help.
Avantages :
The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00. I did not sign up to quit, but I spent 4 days with too many obstacles with no help, so I decided to go with Doxyme, and it was a well-overdue change. Why would I paid that money and quit? I am currently using Practice Fusion, so it was convenient, so I did not want to leave.
Inconvénients :
The system was not working properly, my calls have constantly dropped. I checked my internet speeds, everything was fine. My iMac computer has no issues. it's only 6 months old. I contacted their customer's service since I had so many patients scheduled and it was Not a weekend before they blame it on the weekends. They got back to me the next day, took notes and said they will escalate. I was like a ball.They sent me several emails with no resolutions. My experience with them, was a 4 days nightmare! No refunds although I only used their trash for 4 days and I reported the issue with no resolutions. I am not here to crash any businesses since I own several businesses myself. I am here to share my experience with others. I am currently using Doxyme, and I have no issues with them. Doxyme is very receptive, and acts fast to questions. Doxyme has a help desk available and I only pay $35.00 monthly for my plan. Doxyme's video qualities are much better although Updox video qualities are great as well. I can get patient's files during the calls etc. I feel at ease with Doxyme because I know if I need help, they will be there for me. Updox needs to change their business model. They are not worth $94.00. Their customer's service is poor. They don't seem to care. What does that mean? Collected information to escalate while I have 20 patients to see? Does that sound something you will want to be a part of? Walk in my shoes, don't send me endless emails. Never again!
Alternatives envisagées :
Updox Video Chat is an excellent addition to my practice
Commentaires : We were up and running within 15 minutes of having the service available. It has helped tremendously with TeleMed visits during COVID. Our patients love the option of TeleMed.
Avantages :
Easy to learn and use. Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features.
Inconvénients :
It’s so small it’s almost insignificant, but I wish there was an end time option on the summary in addition to the duration. Not a big deal, but it would be a nice feature.
Excellent functionality
Commentaires : Micropractice ease to reduce the paper load. Love the user ability to write on forms, sign and date forms without ever needing to print and then re upload .
Avantages :
I am a nurse practitioner with a micro functional medicine practice, always looking to be as paperless as possible. I love Updox for several reasons. One is that when labs come in, I have many tools to use to sign off on the labs, highlight abnormals, write notes on the lab itself and then easily download the results. Currently Updoz does not interface with my EHR but hopefully in the future for ease of moving it straight into the patients chart. I also love that I can drop a blank word document into the main portal and create a new document right there with ease and then fax out. This makes writing medical necessity letters for patients easy, new lab orders, things that require my signature.
Inconvénients :
I wish they would integrate with Power 2 Practice, my EHR. Recently, Updox fixed a feature which has been so helpful. I can now easily resend a fax from where it originated, after writing on it or signing it. That hadn't been a user friendly function before now so thank you!
